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    Travel Claims Handler - Ipswich, Suffolk, United Kingdom - Willis Towers Watson

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    Description
    Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through;
    Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards
    Responsible for a high profile portfolio of clients/claims, proactively progressing client's claims from first advice to final settlement
    Collect information and documentation and assess legal liability of claims.
    Adhering to legal deadlines
    Ensure prompt payment of claims within compliance requirements.
    Resolve complex technical queries and problems, managing client expectations throughout the claims process.
    Quality checking of client / carrier communication from claims handlers, prior to release by WTW, as appropriate
    Ad hoc technical & service support to the claims handler and client
    Quality Assurance review of claims handling and / or calibration of Quality Assurance programmes – Active participation, feedback and calibration of audit process
    Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
    Provide input to and reference the Willis Quality Index, as appropriate and required
    Communication with Client on claims, technical advice and query management and service delivery
    We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
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