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Bury St Edmunds

    Store Assistant Manager - Bury St. Edmunds, United Kingdom - West Suffolk - Peregrine Retail

    West Suffolk - Peregrine Retail
    West Suffolk - Peregrine Retail Bury St. Edmunds, United Kingdom

    2 weeks ago

    Default job background
    Full time Construction / Facilities
    Description

    Job Title: Petrol Station Store Assistant Manager

    Job Purpose

    • To be responsible for the day-to-day good running of the site to ensure that customers receive the best possible service whilst remaining within the budgetary limits set by the Company.

    Reports to: Store Manager

    Key Accountabilities

    BUDGET MANAGEMENT

    • Maximise sales whilst remaining within the budgets set by the Company

    CUSTOMER SERVICE

    • Set an example to staff by always demonstrating a high level of customer service
    • Ensure a high standard of customer service is delivered at all times by staff
    • Carry out Sales Assistant / Supervisor duties as and when required in the interests of maintaining a high level of customer service

    STOCK CONTROL

    • Ensure that stock is controlled efficiently
    • Place stock orders and oversee deliveries in accordance with Company procedure
    • Ensure that stock is rotated and date checks are regularly carried out
    • Ensure that stock is regularly replenished
    • Carry out quarterly and / or weekly stock takes

    SITE PRESENTATION / MERCHANDISING

    • Ensure that the store is well presented and all point of sale material is displayed in accordance with planograms
    • Ensure that high standards of housekeeping are maintained throughout the site

    FUEL / FORECOURT MANAGEMENT

    • Order and manage the fuel for the site
    • Ensure forecourt meets Company and statutory standards

    ADMINISTRATION

    • Ensure that all paperwork and administration relating to the site is carried out effectively and on time
    • Manage and maintain all site systems (e.g. Torex, back office IT, CCTV etc.)
    • Action all promotions in a timely manner

    SECURITY

    • Ensure the safety of the premises and all personnel, cash, stock and property by complying with security procedures (with the support of the Area Manager).
    • Act as a key holder and attend the premises outside normal trading hours in the event of an alarm activation

    PEOPLE MANAGEMENT

    • Manage staff rotas to ensure that there is optimum cover available to run the site, and assume ultimate responsibility for keeping the site open should cover be unavailable
    • Manage and motivate staff effectively to ensure that they always conduct themselves in an appropriate manner and deliver good customer service
    • Delegate all site duties effectively
    • Conduct on the job training with staff in all aspects of their duties and develop them to achieve their potential
    • Carry out informal performance discussions in consultation with the Area Manager
    • Refer issues of poor performance or misconduct to the Area Manager
    • Ensure that holiday arrangements are effectively managed
    • Display enthusiasm and commitment by leadership

    COMMUNICATION

    • Liaise regularly with the Area Manager to keep him / her informed regarding the day-to-day running of the site and competitor activity
    • Communicate Company information, policy and procedure updates etc to all employees via notice boards, staff meetings or any other appropriate means
    • Liaise with external agencies and authorities as required
    • Liaise with and utilise any available support from suppliers

    SITE MAINTENANCE / HYGEINE

    • Manage upkeep and maintenance of all equipment and report any issues promptly
    • Ensure that standards of hygiene and cleanliness are met and that routine cleaning is carried out

    TRAINING

    • Conduct induction and on the job training with staff in all aspects of their duties and develop them to achieve their potential

    LEGAL COMPLIANCE

    • Act as license holder for the sale of alcohol on the premises and comply with all legal requirements relating to that license
    • Comply with all legal requirements regarding the sale of petroleum spirit
    • Ensure date and temperature checks are regularly carried out
    • Assume ultimate responsibility for compliance with all Trading Standards requirements

    HEALTH & SAFETY

    • Adhere to all Health & Safety procedures and regulations and ensure that all staff are aware of those procedures and their responsibilities.
    • Please note that the list of duties included in this job description is not exhaustive, duties may alter in nature occasionally and from time to time you may be asked to carry out other reasonable duties.
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