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    Sales Office Manager- Chorley - United Kingdom - Builders'​ Merchants News

    Builders'​ Merchants News
    Builders'​ Merchants News United Kingdom

    2 weeks ago

    Default job background
    Description

    Our Client has a history that spans over 39 years and has grown into one of the UK's most successful construction product distribution businesses with specialist teams dedicated to each of their key market sectors, allowing them to add value at every stage of a construction project.

    Their network of branches across the UK stock a wide range of products from market-leading brands and they pride themselves on efficient, on –time and fast delivery coupled with first-class technical expertise.

    You will be responsible for managing and developing relationships with key customers, as well as identifying and closing new sales opportunities with a broad customer base including Construction Companies, Developers, Housebuilders, Fit Out Companies, Cladding Companies and Roofing Companies.

    The Role

    The main responsibilities of the role are to provide an Internal Sales and Sales administrative function maximising enquiry conversation to orders. The Sales Office Manager will establish and develop a stable client base to support branch sales and margin. In this role, the Sales Office Manager will liaise with operational and external sales team to co-ordinate sales activities.

    The Sales Office Manager will report to the Site Director.

    Candidate Requirements

    Skills

    Key Responsibilities

    Customer Service & Performance:

    • To assist Site Director in setting pricing policy and sales targets.
    • To respond to telephone or trade counter sales enquiries, pricing within current guidelines, to maximize their conversion to profitable orders.
    • To ensure the follow up of written quotations and verbal pricing, to check competitiveness and to secure sale.
    • To provide both sales and branch management with feedback on pricing levels, to advise suitability and to allow any amendments necessary.
    • To maintain content and accuracy of sales daybook.
    • To assist sales personnel with project tracking of potential business.
    • To answer customer enquiries generally, advising product availability, delivery dates, transport schedules, and product lead-times promptly and accurately.
    • Ensure that with customer complaints are dealt with in a fair and reasonable manner to resolve problems quickly and satisfactorily for all parties concerned.
    • Lead, monitor and motivate employees
    • Identify employee training needs and ensure that it is implemented through our clients Academy and records are kept up to date

    Compliance:

    • To develop sales by opening new trading accounts for branch within the defined market sector and within set procedures for establishing credit facilities.
    • Carry out performance reviews in line with company procedure and creates personal development plans for each member of the team
    • Identify employee performance issues, absence and disciplinary issues and manages in line with HR processes.
    • To issue price quotations in response to verbal and written enquires, and to price tender documents in accordance with current policies.
    • To observe security procedures when dealing with cash sales
    • To offer credit facilities to prospective customers, observing the credit control procedures.
    • To assist in collecting cash from debtors, where this is appropriate.
    • Ensure you are familiar with health and safety rules and regulations
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