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    Customer Relationship Assistant - London, United Kingdom - TechNichols Resourcing

    TechNichols Resourcing
    TechNichols Resourcing London, United Kingdom

    Found in: Talent UK C2 - 3 days ago

    Default job background
    Permanent
    Description
    (JB56) Customer Relationship Assistant

    Location: London

    Type: Permanent

    Salary: £24,000 - £26,000 Per Annum

    Role: Customer Relationship Assistant
    Salary :
    £24,000 to £26,000 per annum - 33 days holiday, Company Pension, Employee Assistance Programme, Discounted Gym membership

    Hours: Monday to Friday - 8.30am to 4.30pm

    Location: Ealing, Shepherds Bush, Acton, Harlesden, Kensington, Hammersmith and surrounding areas

    Company

    Our client is the largest Industrial & Automated industry in their field in Europe.

    They are an ambitious business with plans to grow in the UK service industry and they have an unrelenting desire to become an employer of choice.


    Our client promote and reward individuals who deliver against objectives, commitments and show great performance.

    Ambition and enthusiasm are key traits of their employees who live the values their business is built on, Respect, Integrity, Exemplarity, and Responsibility.


    Responsibilities

    This is a unique opportunity to join our clients Customer Service team to support the Account Manager and Customer Service Manager.

    Delivering exceptional levels of service and building relationships with their customers.

    Requirements

    They are looking for someone who thrives on excellent customer service and has experience of working in an office environment previously.



    • Act as a dedicated point of contact for customers calls
    • Manage & respond to all direct customer communication, via telephone and email effectively and efficiently
    • Collate feedback from Drivers and regarding customer issues/observations and report back to Account Manager in a timely manner
    • Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner
    • Provide high quality account management support including customer meeting preparation, analytical assessment of activity/risk/service failures, quotation preparation
    • Co-ordination and support Account Manager with contractual paperwork in line with company processes
    • Experience of Microsoft office (Outlook, Excel, word etc).
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