- Assist the Head of Business in maintaining Brand standards and building outstanding relationships with the Brand.
- Leading, coaching, developing and managing the Service team to elevate their performance and behaviours, and deliver results.
- Ensuring appropriate resource management to deliver the highest level of customer experience, managing workshop bookings to optimise utilisation.
- Deciding appropriate diary booking to ensure correct workshop loading and the timely completion of work.
- Ensuring profit is maximised through the sale of additional work and suitable products and services.
- Carrying out thorough examinations of period management accounts, producing and reviewing financial objectives and raising any areas of concern/opportunity with the Head of Business.
- Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.
- Creating and fostering a team culture of high performance and excellence.
- A proven, successful track record in the motor industry service management role.
- Previous experience of directing and developing high performing teams to deliver results is essential.
- A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
- A solid understanding of current motor industry practices.
- A deep understanding of the service core process.
- Strong ability to lead, influence and coach others into delivering results.
- Strong verbal and written communication skills.
- Strong attention to detail and the desire to deliver impeccable standards right across the business.
- A valid driving licence which is free from excessive penalties.
- £60,000 OTE dependant upon skills and experience.
- A life assurance plan and a company pension subject to T&C's.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
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Service Manager - Doncaster, United Kingdom - JCT600
Description
Service Manager
Job summary:
We are looking for a dynamic and driven Service Manager, to spearhead our service team at our Audi dealership in Doncaster. Reporting to the Head of Aftersales, you will be responsible for leading, motivating and developing the team to deliver and epitomise the highest level of customer experience.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive
Key Responsibilities will include:
Qualifications:
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
Read more about our
Our Ambition:
At JCT600 we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues... we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
