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Wolverhampton

    Night Services Coordinator - Wolverhampton, West Midlands, United Kingdom - Wjf Technical Support Ltd

    Wjf Technical Support Ltd
    Wjf Technical Support Ltd Wolverhampton, West Midlands, United Kingdom

    2 weeks ago

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    Description
    We are looking for a Service Manager for a full-time, permanent role in Wolverhampton.
    An exciting opportunity has arisen for a Service Manager to join a large dealer group.

    Within this role you shall be responsible for overseeing the service department within the depot as well as managing a team of technicians, providing support and assistance with the aid of the Workshop Controller.

    Manage all Service Department procedures with the aid of Workshop Controller
    Fully support the Workshop Controller, in his daily routine and take control of any ongoing issues.
    Ensure service reception and workshop control manage planned events including MOT bookings, PMI's and services including workshop loading.

    Ensure the night shift work is confirmed two weeks, two days in advance and on day of booking, all parts for repairs and servicing are on the shelf and marked with the job No.

    Ensure that the work is prioritised and collection times noted in conjunction with the Workshop Controller.
    Manage and oversee the daily operation of service department, to include daily checks.

    Ensure that service reception has obtained starts up numbers for ALL work, including further updates for all additional work, job cards are opened accurately to include all driver defects, including instruction on collection times.

    Ensure all service paperwork is completed and available for the customer to view on r2c.
    Dealing with customer queries and or complaints in a timely manner.

    Ensuring at the end of your shift each day there is a full hand over from you directly of any ongoing issues that need to be aware of.

    Provide quality reports on time and consistent with the current standards.
    Management of the service department budget.
    A solid background within the HGV aftersales sector is essential.
    Technical background within the HGV Sector is essential.
    Experience working as a Service or Depot Manager, within a HGV Main Dealer is essential.
    You must have a solid background within the HGV Service sector
    Technical background within the HGV Sector is essential

    Must possess the ability to communication well with customer and colleagues across different department, both face-to-face and via email and telephone.

    Ability to demonstrate your knowledge, skills and achievements in a successful retail and service management position
    Excellent commercial acumen, with superb communication skills and an ability to influence at levels within the business
    Bonus Scheme.
    Company Car.
    Increased holiday entitlement with length of service.
    Cycle to work scheme.
    Permanent
    Hours of Work: 8:00am – 5:30pm, Monday to Friday.
    #
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