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    Client and Adviser Support Administrator - United Kingdom - Myinternalrecruiter

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    Description
    Customer service adviser

    We are looking for a new customer service adviser to come and join our small friendly team located in our Wigan office on a part time basis.

    Milecross Financial was established in 2005 in Newtownards in County Down. Since then it has grown into one of the largest financial advice practices in the UK.

    We've been helping people make informed financial decisions, in good times and challenging times, for close to 20 years.

    We provide an ethical, transparent and friendly service on a face to face, telephony or online basis.

    Milecross Financial also have a relationship with Yorkshire Building Society (YBS) providing face to face service in multiple locations.

    The main part of the role will be working within the YBS agency where you will be handling customer's money and opening accounts on behalf of the Yorkshire Building Society.

    This role will deliver an exceptional customer experience to all customers and contribute to the growth of the business by retaining existing balances, attracting new money and leveraging customer relationships to generate leads.

    Deliver an exceptional customer experience and feel compelled to achieve fair and positive customer outcomes.
    Contribute by creating ways to enhance the customer experience by challenging practices to simplify and improve the customer experience and improve standards
    Create greater and positive brand awareness locally and potential business opportunities
    Maintain your competence under the Training and Competency framework
    Passionate about service and providing a great experience
    Experience in a customer facing/service role
    Experience of working in the financial services sector
    Commercial
    Ability to work within policies and processes and make decisions, as appropriate
    Understanding of the policies, processes and operational requirements relevant to role
    Ability to drive own personal development and support the development of others
    30pm with 30 mins break and every other Saturday 9am - 12pm
    Holidays - 20 working days plus Bank Holidays, pro rata
    Contributory Pension
    #


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