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- Create and manage service level agreements (SLA) for all contracted customers. Monitor and measure the team's performance against agreed SLA measures
- Manage and maintain customer relationships, ensuring any customer issue is dealt within agreed SLAs and in a professional and timely manner
- To review and set the pricing for the Companies service proposition annually including repair, maintenance and storage
- To review all Contracts and Quotes ensuring they reflect agreed List or Contracted prices
- To lead, direct and develop the customer service, marketing and Quotes and Invoicing Team
- Resolves and escalates any customer service issues with management or team members
- Ensures all team members are given appropriate levels of training to be able to safely fulfil their job role, meet company and legal requirements
- Ensuring that the all contracts, Quotes and Invoices follow all relevant legal and internal rules
- Ensuring the necessary customer service procedures are followed consistently by all team members
- Creating and reporting on the necessary metrics to ensure we provide the highest levels of customer service
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Private medical insurance
- 8 hour shift
- Monday to Friday
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Head of Commercial Services - Essex, United Kingdom - GT Engine Services
Description
Job Title: Head of Commercial Services
Highly Competitive Salary
40hrs per week
Reports to: Chief Commercial Officer
Responsible for: Key Account Coordinators and the Quotes and Invoicing Team
Located in Stansted
ABOUT GT ENGINE SERVICES
A fantastic opportunity has arisen to work at GT Engine Services, a successful and well-established P145 Aircraft Engine MRO going through significant growth. Founded in 2010 by our owner and Managing Director Greg Macleod, the business has gone from strength to strength. Established to support airlines and engine lease companies worldwide, GT Engine Services has a wealth of knowledge and experience from a workforce that has come from all aspects of jet engine maintenance. Bringing those skills together and working closely with our customers, we have created a first class team.
This ties in with our company's mission statement: Trusted Partner, maintaining the thrust of global Aviation.
The Role
Reporting directly to the Chief Commercial Officer and being an integral member of the Senior Leadership Team you will take responsibility for the marketing, sales, and customer service activities of the Organisation. Leading and managing the teams that onboard new customers, manage client relationships, and maintain profitable partnerships. You will also monitor the performance of commercial activities using key metrics and manage contractual relationships with customers and partners alike.
Leading a team of Key Account Coordinators, the Quoting and Invoicing Team. Your focus will be on the following key areas:
The Person
You are likely to be educated to A Level or equivalent with relevant experience at a senior level in an Aviation MRO environment either in business-to-business sales or customer service. Strong leadership skills with previous experience of people management responsibilities are essential. You will be a natural team player with a genuine desire to develop and lead your team to be the best. Your commercial focus and desire to put customer service at the heart of everything you do, along with your positive, passionate outlook and willingness to embrace change and innovation will set you apart.
The Rewards
· Highly competitive base salary
· Performance related Pay
· Pension
· Other benefits include Private Health Care, subsidised gym membership
· 30 days of annual leave plus 8 Bank holidays
· Additional day off on your Birthday
· Regular Social Events
Job Types: Full-time, Permanent
Benefits:
Schedule:
Work Location: In person
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