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    Operations Director - Edinburgh, United Kingdom - McFall Recruitment Limited

    McFall Recruitment Limited
    McFall Recruitment Limited Edinburgh, United Kingdom

    2 weeks ago

    Default job background
    Description

    Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience.

    Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.


    Key Responsibilities:

    Team Management:

    Lead and inspire a team of operations professionals, providing guidance, support, and mentorship to ensure their success and development.


    Programme Management:

    Take charge of managing a programme of work, overseeing multiple clients being onboarded in the coming months, and ensuring successful delivery within tight deadlines.


    Daily Operations:
    Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively.

    Customer Interaction:
    Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction.


    Key Requirements:

    Experience:
    A background in Payments within the investment operations space, with a solid understanding of industry practices and processes.

    Leadership Skills:

    Proven ability to lead and motivate teams in a fast-paced environment, fostering a culture of collaboration, accountability, and continuous improvement.


    Programme Management:

    Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget.


    Customer Focus:

    A passion for delivering outstanding customer service, with excellent communication and interpersonal skills to build and maintain strong client relationships.


    Analytical Thinking:

    Strong analytical and problem-solving skills, with the ability to review data, identify trends, and make data-driven decisions to drive operational efficiency and excellence.

    I look forward to hearing from you.

    Sally
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