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    Information Technology System Analyst - London, United Kingdom - CB Resourcing Ltd

    CB Resourcing Ltd
    CB Resourcing Ltd London, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description
    Knowledge Systems Analyst – Law – London

    A global law firm with a City of London based HQ has a requirement within their Library and Knowledge Management function for a Knowledge Management Systems Analyst.

    This role is focused on supporting and developing the firms KM systems, portals and reporting capabilities and will require the successful candidate to also be an effective conduit between multiple functions and teams within the firm.

    The primary responsibilities in this Knowledge Systems Analyst role include:

    Monitor usage of taxonomy terms and collaborate with Knowledge Lawyers to improve them
    Troubleshoot any technical issues with taxonomies
    Ensure the Knowledge Portal meets global tagging requirements
    Ensure the portal functions correctly, working with IT to fix any issues
    Oversee adding new material/content to the portal and clean up data as needed
    Watch user searches and activity for problems, suggesting ways to improve results
    Contribute to system developments and maintain documentation
    Work with IT to develop Power BI capabilities for reporting on knowledge collection
    Understand the needs of Knowledge Lawyers and produce accurate Power BI reports
    Index content for wider business reporting compatibility
    Horizon scanning for knowledge management best practices and new technologies
    Act as the main contact between Library and Knowledge Services and IT
    Ensure IT support and training teams understand KM systems
    Assist with internal communications about knowledge management systems
    To be a suitable candidate for this role, the following is required:

    Demonstrable expertise in knowledge management systems within a professional services environment
    Proficiency in knowledge management software, databases, and associated tools
    Qualifications in Information Science or Computer Science are advantageous but not a pre-requisite
    Experience with Power BI and/or data analytics is a pre-requisite
    Experience in querying data using SQL and DAX is highly advantageous
    An ability to generate reports in various formats and translate IT and data management concepts into understandable language
    Experience in system migration or transitions would be extremely beneficial
    #J-18808-Ljbffr
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