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    Client Operations Director - London, United Kingdom - Hogarth Worldwide Ltd

    Hogarth Worldwide Ltd
    Hogarth Worldwide Ltd London, United Kingdom

    1 week ago

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    Description
    Hogarth is the Global Content Experience Company.

    Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson.

    With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

    and the drive for mass personalisation, all mean that brands need different solutions.

    Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

    Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week.

    The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people (3 days in the office).

    Please speak to the Talent Acquisition team to find out more information.

    Reporting to the Head of Client Operations (HCO), the Client Operations Director (COD) is responsible for driving operational excellence and effecting change by defining and implementing the optimal operating models across the business.

    As well as building and implementing the right models and providing solutions to operational challenges, you will oversee a team responsible for quality of service, on-time and on-budget completion of deliverables, across a large portfolio of client accounts.

    You will manage a team and partner with the Global Client Managing Director (GCMD), Global Client Lead (GCL), Production and Commercial teams to deliver excellence.

    You lead by example and are creative in your solutions and ensure rigour in project scoping, resourcing and pricing.
    You understand Hogarth's capabilities, offerings and tools and activate them on client business challenges as needed. You leverage Hogarth's global network to deliver great work.

    The Client Operations Director will use their problem-solving skills, judgement and strong relationship building ability to lead and mentor the team.


    Key areas of responsibility Strategy and Financials:
    Lead the team to flawlessly deliver work that meets clients' business needs, assigning clear responsibility for tasks, decisions and objectives
    Leverage strong commercial knowledge and financial acumen
    Control freelance budgets and contracts across Client Delivery teams
    Gain a high level of trust and respect among department heads across Client Services, Creative, Production, Technology, Finance and SMEs
    Collaborate with the GCMD/GCL and SME's to onboard any new clients, by building a strong operational foundation based on a series of discovery workshops and outputs to define the optimal structure and ways of working
    Leverages our on-site, onshore, offshore network to deliver engaging work in the most efficient and effective way
    Key business contact for technology team on identifying and implementing new systems/tools and tactically lead deployment of Hogarth's Open Content production platform (OCP) and help drive adoption
    Drive reviews and analysis of internal and client facing SLAs and KPIs to ensure best practices
    Provide support to ensure stakeholders have the data, tools, direction and access to expertise, to continually optimise the client business
    Continually assess project retrospectives to identify areas of improvement and develop and implement remedial plans when required
    Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclusion, with a focus on learning, development and growth
    Ensure operational frameworks and best practices are embedded across the team and wider business
    Have an active interest in sustainability and help drive change within Hogarth to think and act more sustainably Risk


    • Directly intervene and manage the remedial plan whenever business critical risks are identified and raises to GCMD where appropriate
    Experience within a global production environment and/or creative agency environment
    Strong senior client services, operations, project management experience
    A commitment to ensuring flawless execution and delivery across multiple projects
    Ability to review and analyse data to formulate and activate operational solutions
    Full understanding of how data can drive change in how we approach content creation and elevate the conversations and recommendations we propose to clients
    Focus on continuous improvement of project management methodology and workflows
    Demonstrated experience of successfully working within a virtual team environment
    Experience with complex decision and planning processes
    Demonstrated experience working with Senior and Executive management
    Diversity and Inclusion
    Hogarth is committed to diversity and inclusion through our ideas, our people, how we behave and conduct ourselves. Hybrid
    Diversity & Inclusion

    That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.

    We strive to recruit people from diverse backgrounds and support them to achieve long-term success.

    We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.

    As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system.

    We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

    This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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