Jobs

    Customer Support Advisor - Manchester, United Kingdom - The Recruitment Co.

    The Recruitment Co.
    The Recruitment Co. Manchester, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    Job Title: French and Spanish Customer Support Advisor
    Department: Customer Support
    Reporting to: France / Spain Commercial Manager
    Position Type: Permanent/Full-time
    Hours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)
    Salary: Up to £25,000 + bonus + commission on up sells
    Location: Carrington, Greater Manchester

    Key Responsibilities:

    • Offer guidance and assistance to customers regarding our products and services.
    • Coordinate the production and dispatch of appropriate samples.
    • Maintain polite and effective communication with customers via phone and email.
    • Accurately process orders and issue order acknowledgements.
    • Generate job sheets, cutting lists, and dispatch lists using our computer systems.
    • Organise paperwork for invoicing and prepare cost estimates and quotes for customers.
    • Assist in marketing efforts through translating blog posts and mailers.
    • Liaise with freight companies and resolve customer issues.
    • Make up-selling efforts and follow-up sales calls to support internal sales initiatives.
    • Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries.
    • Ensure continuous learning about company products and services and staying updated on changes.
    • Meet training objectives and develop strong communication channels with both internal and external
    • customers.
    • Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.
    • Handle customer complaints effectively.
    • Create written materials for customers utilising our computer software programme.
    • Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.

    Qualifications and Skills:

    • At least one year of prior experience in an office based customer support role.
    • Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
    • Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.
    • Experience in or a strong interest in working in a manufacturing setting.
    • Proactive problem solver with a track record of achieving results and managing follow-ups independently.
    • Confident decision-maker with strong interpersonal skills.
    • Comfortable using computers, including email and proprietary software.
    • Strong verbal and written communication abilities.
    • Able to thrive in a fast-paced environment.
    • Excellent numeracy and literacy skills with meticulous attention to detail.
    • Professional appearance and demeanour.
    • Effective planner with strong organisational skills and the ability to multitask.
    • Hands-on approach to tasks with a technical aptitude.
    • Enthusiastic about learning and adapting to new challenges.
    • Systematic problem-solving skills and a desire to understand product and procedural frameworks.

    Benefits and Perks:

    • Opportunities for both internal and external training tailored to your role
    • Quarterly team lunches provided by the company
    • Recognition and awards for long-term service
    • Access to a workplace pension with contributions from both employer and employee
    • Early Friday finishes
    • Additional days leave based on length of service
    • Awards for Employee of the Month, Quarter, and Year
    • Daily provision of fresh fruit
    • Special birthdays recognition
    • Options for private health care plans
    • Free flu vaccinations
    • Participation in a cycle to work scheme
    • Involvement in employee social activities through a dedicated committee

    #CPProffessional

    The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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