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    Property Services Manager - London, United Kingdom - Orchard Housing

    Orchard Housing
    Orchard Housing London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Description – property services Manager – NW11 6YN

    Position:

    Property Services Manager

    Responsible To:

    OHS Management Committee

    Salary Range:

    £32,000 per annum

    1. Objectives of the Post
    • To ensure the Association's stock is maintained to the highest possible standard and complies with legislative requirements within agreed budgetary levels.
    • To ensure the responsive repairs service provided meet the agreed standards of service delivery.
    1. General Duties and Responsibilities

    Responsive repairs:

    • Ensure that works are instructed and authorised in accordance with the Association's agreed procedures
    • Maintain the necessary relevant Association records and systems - e.g. enter completed data and raise accurate orders, via the Association's software to the relevant contractor
    • Assist colleagues and the Management Committee in identifying improvements in all areas of service delivery. Assist with the drafting and implementation of procedures in order to standardise tasks

    Voids Works

    • Prepare specifications in accordance with the basic lettable standard, obtain quotations for major void works and post inspect works, recommend final accounts for payments.
    • Prepare specifications in accordance with basic lettable standard for minor void works. Raise orders for works to agreed contractors.
    • Ensure that agreed turnaround times for void property works are met.
    • Ensure that the works are instructed and authorised, in accordance with the Association's procedures.
    • Maintain the necessary relevant Association records and systems eg, enter completed data and raise accurate orders via the Associations IT systems.

    Contracts Compliance

    • Ensure all contracts/agreements are complied with
    • Maintain robust monitoring systems in and provide monthly performance information in keeping with the relevant KPIs:
    • Completions
    • Tenants' satisfaction
    • Gas servicing
    • Lifts
    • Legionella
    • Fire alarms
    • Warden Call Systems
    • Any other Compliance requirements.
    • Authorise expenditure upto set limits all in accordance with the Association's agreed procedures and financial standing orders.
    • Ensure that the list of approved contractors for maintenance services is kept up to date in relation to all of the Association's requirements.

    Inspections

    • Carry out pre-inspections and raise any necessary remedial work that needs to be completed within a specified timeframe
    • To carry out post-inspections ensuring all completed work matches the raised works order and that the quality of work, value for money and service delivered meets the Association's standards

    General

    • Comply with the Association's Health and Safety Policy at all times, reporting any hazards or accidents to the Management Committee or nominated person immediately and to take all appropriate and necessary action when needed.
    • Comply with all the Association's policies, procedures, financial regulations and standing orders
    • Regularly update records and files on any risks associated to the role and responsibilities of the post
    • Support the development of new staff within the organisation to enable them to learn about repairs and compliance duties
    • Provide an excellent service to all customers that contact the Association either by personal visit, phone call or email and to help foster good landlord/ tenant relationships.
    • Liaise with the Management Committee and Sub Committees in advising, guiding and supporting the work of the service area and prepare all appropriate documentation and briefing papers to update them.
    • To promote the image of the Association by ensuring a high standard of presentation for all internal and external reports, briefing papers and other documents when writing and providing information to internal and external stakeholders, clients, users and staff
    • Contribute to the team's performance and customer service delivery whilst operating in line with Association's values
    • To ensure that confidential matters remain confidential and to maintain files of confidential and high value documents in a secure location.
    • Comply with the Association's Code of Conduct at all times and to act at all times in a manner that is courteous and polite towards others.
    • Undertake any other duties commensurate with the role as required by the Management Committee and or Sub Committee.
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