Clinical Quality Manager - England, United Kingdom - HBSUK

Description

Clinical Quality ManagerA fantastic opportunity exists at HBSUK for a Clinical Quality Manager. This position will place you at the center of the organisation's strategic agenda.
This role requires clinical experience and a degree of seniority to hold credibility with clinical leads and external partners. Experience in governance, training and data management preferrable. The role would work across the company functions representing Clinical in Governance, Product development and occasionally sales. The role would also provide continuity through the next 4-5 years.
Co-ordination and delivery of Clinical governance reporting schedule.
Relationship building with all members of MAB and supporting their engagement.

Support delivery of standardised MI reports for CG.Develop skills to support sales in customer presentations and platform demonstrationsAbout UsHBSUK works alongside Trusts to provide cost-effective insourcing solutions through a full range of services.

At HBSUK we provide capacity solutions, resourcing, triage services, pathway redesigns, private market opportunities, as well as portfolio management and consultancy services.

In addition to this we have developed a market leading Health technology – Virtual Lucy is our expert triage application designed to support patients through their assessment and treatment.

Virtual Lucy combines our extensive clinical network with modern technology to ensure that patients get the best out of their journey to recovery.

We design streamline patient- centric pathways that are evidence-based and effective.

The patients journey starts with self-referral via our digital triage expert followed by an online appointment booking with the correct specialist from our extensive network of clinicians.

Main ResponsibilitiesProvide leadership and clinical excellence to ensure high standard of clinical governance, quality assurance and quality improvement Co-ordinate and support governance reporting, meeting attendance and managing MAB Support in-house clinical leads and DCMO in development of training functions, clinician development and digital excellenceCo-ordinate support for Insights and academic functionWork with In-house clinical leads and DCMO to develop Clinical MI strategy and reportingSupport and deputise in discussions re.

product developmentCo-ordination of clinical leads contributions to new service delivery including local engagement, governance and promotion of servicesDevelop skills to support sales presentations, Tenders and external partnership managementOperational support for CMO and clinical teamAssure that the organisation follows strong clinical governance frameworks that facilitate the delivery of high-quality care through efficient reporting and monitoring as well as adherence to policiesOffer exemplary leadership and serve as a role model for the clinical and management teams in all areas of clinical governanceDraft, review and implement relevant policies whilst maintaining a supportive overview of clinical guides and policies across the portfolio to ensure they are up to date, fit for purpose and archived effectively.

Analyse and compose papers that examine patterns and developments related to patient safety, quality, and clinical governance throughout HBSUK range of servicesProvide each service with efficient, prompt, professional, high-quality support and direction regarding the reporting, investigation, and management of incidents and identified local risksEnsure that lessons learned are shared, recognised and applied to achieve the intended resultsAttend (and, if needed, chair)

Clinical Governance meetings within the scope of the post holder's assigned specialities, taking responsibility for producing excellent agenda papersFor all matters pertaining to patient safety, quality, risk, and clinical governance, the post holder will serve as the initial point of contactWork with the Clinical, Nursing andOperational leads to ensure Higher Level Incidents:

Have clear written rationale regarding internal declaration, support the investigation, write up and development of actionsProvide support and oversight for Serious Incident (SI) investigations.

This involves gathering statements and service level information, providing an overview of the local duty of candour, getting ready for panel inquiry sessions by preparing opening questions with the lead investigator, and writing reportsDeliver mentoring and training within the organisation regarding the principles of effective clinical governance and ongoing improvementProvide cross cover and support as needed for other members ofthe Governance Team as necessaryBenchmark performance against national and local standards and highlight areas for improvementSupport the development and implementation of wider patient safety, quality, and clinical governance projects, including the concept of Continuous ImprovementMonitor each specialty to ensure theyhave robust processes for evidence collection, storing and audit trailsTo oversee, manage, promote, and oversee the review of clinical audits in all specialties, including both locally and nationally published audits.

In light of this, a framework for performance and quality monitoring will be developedTo conduct and oversee clinical deep dives into areas of concern regarding performance and quality in order to assist efforts aimed at improving work and any service redesignEstablish and implement effective working relationships and communications with clinicians, operations teams, and other healthcare professionalsTo continually review working practices in data analysis, propose and draft changes, and implement and interpret policies that may impact on the quality aspects of provisionPropose changes to own function making recommendations for service improvementEncourage learning and corrective action identification and make sure they are carried out with the intended result, thus fostering a culture of continuous improvementPerform additional tasks that are appropriate for the position's seniority and experienceImplement new policies and procedures as requiredTrainingSupport training needs across the organisation in terms of identifying, managing and understanding risk, specifically those relating to clinical careDevelop an effective learning environment for all staffTrust RelationshipsBe available to attend Trust site visits with the Sales and Ops Team when requiredServe as a subject matter expert on any mobilsations that require clinical expertiseTo serve as an advisor for new or existing contracts, to ensure that they are implemented successfullyBe available for Trust clients for any clinical related queriesRequirementsEducationEducated to Degree level Registered Healthcare ProfessionalExperienceClinical background Comprehensive understanding of national performance standards for quality and safety Provide leadership, clinical expertise and management support to ensure robust and effective systems Clinical Governance-quality improvement, risk and incident management, PSIRFPrevious experience in management of quality assurance and/or regulatory complianceExperience of writing quality system policies and proceduresKnowledge & SkillsAbility to assess and interpret highly complicated and conflicting information and use judgement where appropriate Good organizational and time management skillsExcellent inter-personal and communication skills with good listening skills and an ability to work with a wide range of professionsComputer literate - Microsoft Office (Word, excel, PowerPoint etc.).Able to adapt and work flexiblyPossess developed persuasive, motivational, negotiating, empathic or re-assurance skillsWillingness toundertake additional responsibilities to support the organisation as requiredHave a flexible approach and support some out of hours meetings.

Ability to collaborate constructively with internal and external partners to create the conditions for successful partnershipAbility to be flexible and to look beyond existing structures to produce more effective and innovative processes.

Our Commitment to youWe are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work.

We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.