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St Albans

    Senior IT Manager - St Albans, Hertfordshire, United Kingdom - Michael Page (UK)

    Michael Page (UK)
    Michael Page (UK) St Albans, Hertfordshire, United Kingdom

    1 week ago

    Default job background
    Description
    St Albans Permanent £55,000 - £60,000 per year
    Fantastic opportunity for an IT Manager
    Join a culture that fosters a culture of collaboration and learning
    A forward thinking accountancy firm with our clients' vision at the centre of everything we do.
    Work closely with the IT Director to plan & execute against the IT Strategy and Roadmap.
    Budgeting, resource management and procurement.
    Develop the knowledge and training requirements of team members.
    Lead the mindset within the team of keeping current, and where necessary, be able to anticipate (by means of metric driven analysis) the standards, technologies, or methodologies relevant to the Service Desk team
    Review (audit) team outputs and assignments for accuracy, quality and compliance with security and other policies.

    Work with the IT Director/Manager and Business Partners on requests for projects and BAU activity that require skills and people under your leadership to deliver.

    Measure and report on team performance against Key Performance Indicators (KPIs), compliance with Service Level Agreements (SLAs) & other performance metrics.

    Develop, guide, and mentor others in the processes for onboarding & training of team members, with a focus on Business Application Support.

    Accountable for the technology infrastructure, security and risk management including annual re-certification of Cyber Essentials.
    5 years in a senior/management-level IT role.
    ~ Experience in industry standard technologies and associated processes within Service Desk environments - ticketing and call handling services, metrics reporting and relevant IT technologies.
    ~ Ability to prioritise multiple ranges of tasks, with a commercial mindset, while maintaining organisation and control.
    ~ Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX
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