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    Content Operation Analyst - London, United Kingdom - NBCUniversal

    NBCUniversal
    NBCUniversal London, United Kingdom

    2 weeks ago

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    Description
    IT Operations Analyst / IT Desktop Support
    Full-time

    Operations & Technology We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.

    We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

    We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.

    Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live.

    We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.


    Overview:

    The IT Operations Analyst is responsible for providing a high class of IT Support to clients within the UK offices but also to the global userbase.

    This role requires flexibility which may mean supporting multiple sites within the UK with occasional out of hours work to support projects and other initiatives.

    This role will provide desktop support as well as enterprise systems engagement support for multiple business units.

    The role will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct (Production, Broadcast, Digital, News, Film, etc).

    The analyst will also be expected to participate in a shift rotation that will see them working across multiple disciplines such as but not limited to:

    AV Support
    Strong understanding of Asset Management practices.

    Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.

    Experience in following Cyber Security protocols and guiding users on best practices.
    Supporting Productions and Broadcast remotely or on-site.
    Acting as smart hands for Infrastructure teams such as patching/server room maintenance.
    Participating in a shift rota for CNBC average of 1-in-7 weeks, 5am-12.30pm.

    Minimum 3+ Years' experience providing IT support inclient facing roles for all levels of staff in a medium to large organisation with a global footprint.

    Advanced knowledge and experience supporting O365 Ecosystem for both MAC and PC, particularly Azure AD, Active Directory and Microsoft Office 365.

    ServiceNow.
    Basic Networking experience (TCIP, LAN/WAN, Network Topology).
    Servers and Storage as it pertains to desktop support.
    Support for hardware such as Windows Desktops, Apple devices, tablets and smartphones.

    Experience in understanding and supporting AV spaces such as setting up meetings and performing 1st line troubleshooting for devices such as Cisco, Crestron and Logitech MTR rooms.

    Ability to travel globally.

    NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

    NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or as a result of your disability.

    You can request reasonable accommodations by .
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