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Kingston upon Hull

    Medical Receptionist - Kingston upon Hull, United Kingdom - James Alexander Family Practice

    James Alexander Family Practice
    James Alexander Family Practice Kingston upon Hull, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

    • Main duties of the job

    Processing personal and telephone requests forappointments, visits and telephone consultations and ensuring callers aredirected to the appropriate healthcare professional

    Processing and distributing incoming and outgoing mail

    Taking messages and passing on information

    Filing and retrieving paperwork

    Processing repeat prescriptions in accordance withPractice guidelines

    Computer data entry/data allocation and collation,processing and recording information in accordance with Practice procedures

    Initiating contact with and responding to requests frompatients, other team members and associated healthcare agencies and providers

    Providing clerical assistance to Practice and Truststaff as required from time to time, including word/data processing, filing,photocopying and scanning.

    About us

    James Alexander Family Practice is a large Primary Care Organisation; delivering General Practice services across two sites; with practices at Bransholme Health Centre and Princes Avenue.

    We function as two separate teams but come together to support each other with training, educational events and celebrations.

    Our total list size is over 20,000 patients with approximately 12,000 registered at Bransholme, and 8,000 at Princes Avenue.

    We have a wide and diverse clinical team of both medical and non-medical staff with a range of staff including Clinical Practitioners, First Contact Physiotherapists, GP Assistants, a Nursing Associate and a Mental Health Practitioner.

    We work closely with the Primary Care Network; Marmort PCN and both get support from and support the PCN.

    James Alexander Family Practice recognises the importance of personal interests and family life and works to create a healthy work/life balance for all staff.

    Regular staff activities are arranged outside of work to support and maintain staff emotional well being, recent events have included walking with Alpacas and Wine Tasting. We also take part in the annual Dove House Hospice's It's A Knockout competition.

    Patient-centre care is at the heart of our organisation, with one of our key objectives being to provide a high quality service to our patients.

    Job description

    Job responsibilities

    The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Process incoming and outgoing mail
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Read code data on Emis Web
  • Photocopy documentation as required
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients healthcare records as necessary
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records
  • Process requests for information SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries (including administrative queries) as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Support all clinical staff with general tasks as requested.
    • Person Specification

    Qualifications

    Essential

  • GCSE grade A to C in English and Maths.

    • Desirable

  • Previous experience in a similar role would be advantageous but not essential as full training will be provided.

    • Experience

    Essential

  • The ability to work individually or as part of a team
  • To be able to apply yourself in an appropriate manner in a potentially challenging environment.

    • Desirable

  • Experience of working in primary care desirable but not essential as full training will be provided.
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