Solutions Engineer - London, United Kingdom - Hokodo Services Ltd

Description

About Hokodo

We're an international and diverse team of finance, tech, and data science specialists, based in London and Paris, working to modernise B2B payments.

• Our B2B payment solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants.
• We are scaling rapidly across Western Europe, with a list of stellar clients and recently raised $40 million in Series B investment to support our mission of enabling 1 million businesses to access a better way to pay by 2025 .
• Join us in our efforts, as we have already made good progress with 43,000 businesses regularly using Hokodo , but need your support to take us to the next level

About the role

As a Solutions Engineer you will be responsible for driving our pre-sales function with new prospects as well as managing the technical integration of Hokodo with newly signed businesses. Your role is crucial to the long-term success of Hokodo as you help customers progress through the sales funnel and quickly realise the benefits of using Hokodo. You will work cross-functionally with our Sales, Engineering, Legal, Operations & Customer Success teams to provide the best customer experience throughout the customer lifecycle.

Location

We would like you to work from our Paris or London office a couple of days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.

What you'll be doing - If you get excited by the following, this is the role for you.

• Collaborate with our Sales Team to Showcase the Platform: Collaborate closely with our sales team to develop and deliver engaging demonstrations of our platform to potential clients.
• Technical Expertise Available: Act as a reliable technical advisor for our merchants throughout their integration with Hokodo, ensuring a smooth and high-quality integration process. Keep stakeholders updated on ongoing integrations and identify and address any issues, risks, or dependencies.
• Cross-functional Collaboration: Work closely with teams across Sales, Legal, Customer Success, Engineering, and Product to enhance our integration process, making it more efficient and effective.
• Ensure High-Quality Delivery and Optimisation: Collaborate closely with merchants and various Hokodo teams to ensure the successful delivery of projects and optimise integrations. This level of collaboration and attention to detail will foster strong, long-term relationships with our merchants, enhancing customer satisfaction and loyalty.
• Contribute to Product and Engineering Roadmap: Leverage your interactions with merchants to provide valuable feedback that supports our product development efforts.
• Document Integrated Solutions: Document the integrated solutions for merchants, including API endpoints used, SDKs utilised, sales processes, customer journeys, and any special requirements or configurations.
• Lead Client Workshops and Pre-Sales Processes: Take part in or lead client workshops, trials, evaluations, proof of concepts, and other technical aspects of the pre-sales process.
• Analyse Technical Requirements and Design Effective Solutions: Analyse technical customer requirements and devise effective solutions architecture to meet their needs.
• Establish Technical Standards: Establish technical standards to ensure the quality and reusability of our practices across integrations.

Who we're looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.

• Proficiency in both French and English languages.
• Familiarity with the ecommerce ecosystem, Methods and API Integrations.
• Previous experience as a Solutions Engineer, Technical Sales, or Pre-Sales role for an API-based product is essential.
• Strong analytical and problem-solving abilities.
• Quick learner, capable of grasping new concepts promptly and effectively.
• Excellent communication and presentation skills, particularly in conveying technical and business-related subjects.
• Effective interpersonal skills, with the ability to influence others and manage stakeholders adeptly.

Nice to haves

• Programming languages like Python or JavaScript
• Experience managing integrations with Magento or Shopify plug-ins
• Additional language such as Spanish or German

Interview Process

• Intro, company fit and run through career history with the Talent team minutes - Video Call
• Intro to role and skills assessment with Junaid, Pre-Sales Team Lead minutes - Video Call
• Technical, Case Study and Demo interview with Henry, Solution Engineer and Sami, our CTO - 90 minutes - Video Call
• Meet the team and team leads with Raphael, Director Customer Success and Strategic Partnerships and Richard, CRO minutes - Video Call

What's in it for you?

We're offering the chance to really make a difference to Hokodo and the wider B2B payments and e-commerce industry. The opportunity for personal growth in a fast-moving startup is massive. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team.

We offer a highly competitive salary and benefits package, including share options.

Share Options

Holiday entitlement : 25 days + bank holidays

Annual Learning and Development budget

Globetrotter travel policy: Spend up to 60 days abroad each calendar year

Health Insurance

???? Taking well being seriously: Access to qualified therapist, confidentially via video or chat through Spill

Enhanced Parental Leave

Yearly offsites and other company socials: Previously, we have been to Malta & Majorca , as well as regular meetups in London and Paris .

Pension: (we know this is not really a benefit - but we get asked a lot about pension contributions) Employer contribution of 3% and individual contribution of 5% based on qualified earnings.

Our values

Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out

• Own the Outcome - We're committed to our tasks, and take pride in the outcome. It's never "not my job". We are bold, we are brave, and we embrace change in all its forms.
• Trust and Build Trust - We are committed to earning and fostering trust through honest communication and deliberate actions. We support our team and value each other's time, input, and take local decisions where possible.
• Never Be Satisfied - We challenge the norms and act boldly, even if it means failing. We are reflective, always learn from our mistakes, and continuously seek feedback and ways to improve. When something's not quite right, we crave to fix it. We're open to being challenged, and challenge others openly.
• No Passion, No Point - We bring passion and energy to everything we do. We get a lot done, and we have a good time doing it. We take every opportunity to celebrate our hard work, our wins - and some of our failures too
• Be Genuine (No BS) - We are truthful and honest in our actions. We embrace and respect our individuality and encourage people to speak their mind. We are transparent and committed to doing what's best for each other, our customers and our company. Put simply, we care .

Don't tick all of the boxes? Neither do we.

We are driven by hiring not only by experience and relevance for the role but also our mission and values, and possess the right attitudes and behaviours for success. We celebrate anything 'outside of the box', so if you don't meet all of the listed tickbox criteria, please do still apply as we'd love to hear from you.

The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches and listen intently, and we are strongly committed to learning and improving on this as we grow.