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Tamworth

    General Manager in Training - Tamworth, Staffordshire, United Kingdom - Bright Search Ltd

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    Description

    Our client a small dept supplying construction site equipment to a variety of industries is on the lookout for an Operations / General Manager to oversee its small depot close to Tamworth.

    The role comes with a £35k salary as well as a company vehicle.

    This includes managing field staff/teams, resolving daily issues, and driving continuous improvements for the business.

    Operational Delivery

    Prepare quotations and RAMS (Risk Assessment and Method Statements)

    Book in collections prior to site deliveries

    Supervise loading and unloading of vehicles

    Ensure operatives complete timesheets, clock in daily, and distribute information for seamless payroll processing

    Liaise with the central fleet management team to maintain vehicles to legal and business standards (servicing, MOTs)

    Manage the security of the premises and CCTV system

    Review driving behavior of the team and ensure legal and business standards of driving are maintained

    Maintain a list of non-conformances at the depot and customer sites, review recurring issues, and implement improvements (alongside the H&S team)

    Identify opportunities to improve service delivery or reduce costs by adjusting resources (e.g., Make proposals to the Senior Management Team (SMT) for investment/changes

    Improve operational management systems, processes, and best practices

    Commercial Accountability

    Purchase materials, plan inventory, and oversee warehouse efficiency

    Perform quality controls and monitor production KPIs

    Gain a service delivery Net Promoter Score (NPS) from customers of >30

    Demonstrate competency in recruitment, induction, holiday leave approval, performance management, absence management, handling concerns, identifying core needs for team members, and grievance management & disciplinaries (with support from HR and Business Leaders)

    Harness high performance and deal with poor performance

    Establish and agree on operational objectives to measure performance against

    Ensure new recruits are appropriately trained, and recurring mandatory training is kept up-to-date (e.g., Manual Handling Techniques, Tracked Barrow Operating, Towing Trailers) Complete occasional site work and surveys

    Find ways to increase the quality of customer service


    Proven track record in operations management, preferably within the logistics industry, with a deep understanding of lifting and working at height operations.


    • Comprehensive knowledge of industry regulations and standards, combined with a commitment to continuous learning and development.
    • Demonstrated ability to drive positive change, foster continuous improvement, and effectively manage transformations.
    • Exceptional leadership and team management skills, with a talent for inspiring and empowering teams to achieve their full potential.
    • Keen problem-solving acumen and a detail-oriented mindset, enabling effective decision-making and solution implementation.
    • Proficiency in IT software, including Microsoft Office Suite and project management tools.
    • Outstanding communication and interpersonal skills, fostering collaboration and effective stakeholder management.
    • NVQ Management Level - or equivalent experience
    • Full UK Driving licence

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