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    Senior Manager - London, United Kingdom - TheSqua Serviced Apartments

    TheSqua Serviced Apartments
    TheSqua Serviced Apartments London, United Kingdom

    2 weeks ago

    Default job background
    Description
    Senior Manager - Account Support &

    Revenue Location:
    Hammersmith London
    We provide Serviced Apartments for the luxury, corporate and government/public sector bodies.

    The directors have built the business to a successful market position over 15 years and are now looking for an ambitious Senior Account Support & Revenue Manage to take the business to the next level of growth across the core London and key national and international markets such as Milton Keynes, Edinburgh, Dubai and more.

    This is an exciting opportunity to help build and manage the business.

    We're looking for a business leader with a demonstrated track record in sales, plus the ability to lead operations and help drive profitability.

    You will need a positive attitude, plus the ability to motivate teams in a difficult business environment. If you have the perfect mixture of operational and strategic experience we would like to hear from you.

    Reporting directly to the General Manager and directors, you will use your experience, energy and skill to ensure each guest receives high-quality service including being warmly welcomed, fantastic presentation and going above and beyond guest expectations.

    This is a target-based position that will require sales, customer care, administration and account management.
    Excellent career progression, benefits, good basic and result based bonuses are all provided.
    Key Tasks & Responsibilities
    Reporting directly to General manager supporting the senior management in maximising revenue and producing high standard of service to global travellers
    Responsible for - Reservations, Revenue, Service Quality & Global Concierge Desk
    Responsible for for the Corporate Agent Desk and Accounts in the London team
    Leading a 24/7 team in order to meet company targets
    Adhering to and contributing to the Reservations SOP and ensure that systems and processes are maintained for the maximisation of revenue, yield, and customer satisfaction
    Supporting leadership team in embracing new projects to improve standards and quality of the customer journey
    Day to day management of the Account Support department for including delivering company KPIs and meeting SLAs
    Utilising revenue management techniques by profitably negotiating room rates in order to achieve company targets and KPIs
    Responsible for making, assigning and achieving budgets for the reservation department (both offline & online sales).
    Contributing in deciding rates for various OTAs, Corporate, Extended Stay, and other Listing portals and Social media websites, responsible for building relationships and increasing sales via these channels
    Budget forecasting, rate/inventory control across all distribution channels, strategic selling & making regular revenue reports
    Supervising the Concierge and Customer Service team to ensure guest satisfaction during the stay and handling any high escalations when needed
    Contributing to the growth and expansion of the Concierge team globally , implementing new strategies and processes to achieve targets
    Responsible for Net Promoter , Google & Trustpilot scores
    Responsible for the growth of direct leisure segments for the London market by new portals
    Assisting the marketing team and revenue team to increase direct website conversion
    Creating and managing the training program of new hires in the department
    Producing reports for the company leadership to review revenue and team performance to improve standard of service and maxime revenue
    Identifying areas of improvement for the team in order to increase guest satisfaction and brand reputation
    Supervising the revenue management team contributing to their growth
    Controlling cost of the department and providing solutions to find better systems and processes to reduce cost without compromising customer experience and satisfaction


    Desired Candidate Profile:
    Travel and tourism professional with at least 10+ years of experience.
    Strong leadership skills with a can do attitude
    People with experience within both Revenue management and Reservations will be preferred
    Excellent communication skills (both verbal & written).
    Must be energetic, highly motivated and self-driven, with a positive approach of handling tasks.
    Strong team player with a passion for customer service and travel.
    Proven ability to contribute in a high paced environment.
    Ability to prioritise multiple functions, tasks and manage work time efficiently in a very fast paced environment .

    Job Types:
    Full-time, Permanent


    Pay:
    £40,000.00-£50,000.00 per year


    Benefits:
    Company events
    Company pension


    Schedule:
    ~ Monday to Friday


    Supplemental pay types:
    Performance bonus
    Quarterly bonus


    Experience:
    Hospitality: 2 years (preferred)

    Customer Service: 2 years (preferred)
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