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    Data Quality Associate - London, United Kingdom - Monica Vinader Ltd

    Monica Vinader Ltd
    Monica Vinader Ltd London, United Kingdom

    Found in: Jooble UK O C2 - 19 hours ago

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    Description

    Job Title:
    Seasonal Customer Care Associate - Office Based

    Reporting To:
    Customer Care Manager

    At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive.

    From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

    And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

    • Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller
    • Jewellery Brand of the Year 2023, Retail Jeweller
    • Queen's Award for Enterprise: Sustainable Development 2022
    • We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
    Where we need your help

    We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

    As a Seasonal Customer Care Associate, you'll play a crucial role in delivering world-class luxury service to our customers during our summer sale.

    This role will be based in our central London office, and you'll be expected to handle various communication channels including phone calls, webchat, WhatsApp, emails, and social media interactions.

    Handle phone calls, webchat, WhatsApp, emails, and social media interactions to assist customers with pre and post-purchase inquiries such as orders, promotions, deliveries, returns, and repairs.

    Respond to customers on social channels and review sites to maintain the brand's reputation for excellent customer service.
    Adhere to Data Protection Act and PCI Compliance Regulations.
    Use Microsoft Office package and in-house IT solutions effectively.
    Achieve set targets in Quality of Conversation (QA), Speed of Service, and Data Accuracy.
    Proactively share feedback with the line manager to enhance the customer experience.

    Ability to work effectively in a creative environment.
    You are flexible
    You love working in a creative environment
    Travel Requirements
    Regular travel to our London office will be required.
    Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. Commercial
    Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all.
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