- To lead the creation of the Self-Service Portal and a global ticketing system and assist with the adaptation of processes that our service centres will use to give excellent customer service and efficient back-office processing of the customer service aspects of the business.
- To create a collaborative environment between user groups of the tooling and ensure customer experience activities are well known and understood through the stakeholder base.
- Provide a better customer experience by eliminating the need for various manual paperwork steps such as manual approvals and responses from internal departments.
- Produce metrics across the full lifecycle to ensure services are performing as designed.
- Experience of Service platforms in the support of operational and business excellence.
- Previous experience with CRM, ERP or ticketing systems is desirable.
- An understanding of Agile and its principles, either has Product Owner experience or a willingness to learn.
- A good awareness of software development lifecycle methodologies (Waterfall, RUP, Agile) and delivery and testing through continuous integration and delivery.
- Experience in technology and vendor assessments.
- Experience of working with or leading geographically dispersed teams, recognising importance of understanding cultural differences in building a one team approach.
- Experience of working in a data management role and driving process efficiency and data quality, whilst providing accuracy, thoroughness, and attention to detail.
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Service Product Owner - Dover, United Kingdom - Megger
Description
We are always looking for exceptional individuals to join our multinational group of talented professionals and right now we're seeking to recruit a dynamic and experienced Service Product Owner,
The Service Product Owner is responsible for defining and communicating the Service product long term vision, identifying potential opportunities to support the business and delivery of the roadmap. Working with the product owners, process owners, and IT leadership to inform of the product vision, backlog prioritisation, and delivery releases.
Responsibilities
Requirements
For more detailed information about the role, please see the documents available tab at the top of this advert.
Please can internal applicants ensure Line Managers are made aware of your interest/application.
Our Company
At Megger, our aim is to ensure everyone can live confidently and work safely, with the energies which power our world. We do this by designing and manufacturing safe, reliable, easy-to use portable electrical test equipment.
Our customers are at the heart of everything we do. This drives our innovation because we not only make it our business to understand what our customers really need but what it takes to be the partner who helps them perform at their best
As a global operator, Megger is strategically located in over 100 countries, employing in excess of 1,500 employees. We are backed by world-leading support and expertise in the delivery of our 360-degree Customer Service including - software, product and tools design; onsite training; repairs; testing; and consultancy.
We are the one-stop shop, for electrical testing equipment and you can be part of it
Our UK headquarters is in Kent, more aptly described as the beautiful Garden of England, with stunning views of Dover Castle, the Kent coastline and beyond to France.
Talk to us about Flexible working. Megger support flexible working for all employees and the right to request flexible working from day one of employment, with a limit of one request per 12-months.
Our Approach to Equality, Diversity and Inclusion
Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute and encourage applications from candidates of all backgrounds and experiences. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Megger.
Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
