Temporary Contact Centre Advisor - Newport, United Kingdom - W P RECRUITMENT HR LTD

W P RECRUITMENT HR LTD Newport, United Kingdom

1 week ago

Description

Contact Centre Advisors

Location:
Newport, Isle of Wight ( this is not a remote working role)
Days: 4 on/4 off, on a rota basis

Duration:
Temp to Perm for the right candidate
Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)Adherence to standards.
Liaison with internal departments and external agencies, contractors and the public.

Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.

In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.

Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Initial systems training will take place on the dayshift for the nightshift role.
50 per hour worked day shift (increases from 1st April to £11.44 per hour)

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