IT support staff - Manchester, United Kingdom - Inspiremyfuture

Inspiremyfuture Manchester, United Kingdom

1 week ago

Description

We are delighted to announce we are looking for a Staff Technology Apprentice here at THG within our Technology division.

The Staff Technology team are responsible for maintaining the IT working environment delivering a world-class experience for our users spread over a diverse landscape.

You are the face of IT and will have excellent Customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible.

You will need to be passionate and have a good understanding for Technology

Apprenticeship details:
Program – Level 3 Information Communications Technician – Azure Cloud Support Specialist
2022 start date – ASAP

Provide strong customer service for internal IT teams as well as Business Partners and employees via phone, email and chat support, working closely with the Server and Networking teams.

Keeping asset and change management systems up to date at all times.
Housekeeping for Intune and JAMF MDM.

Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.

Responsible for successful deployment and upgrades of hardware.
Perform computer management and system administration activities.

Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA.

Support of the following technology: Microsoft Office products, Windows 10, macOS, desktops, laptops, multi-function printers, basic LAN/WAN connectivity.
Updating and writing knowledge base entries when new solutions are established.
Demonstratable passion for project management and tech.
GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. Competitive salary
~ Agile working policy
~ Commitment to continued learning and development through our bespoke early careers
~ Working at Top 25 Sunday Times Large Companies to work for 2021 rated business
~ Discounted on-site physio
~£25 towards eye tests can claimed back through expenses

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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