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Service Management/project Manager
2 weeks ago
Pearson Carter Greater Manchester, United Kingdom**Service Management/Project Manager - £65,000.** · Pearson Carter are currently working with a great organisation to help find the perfect Azure Service manager/Project Manager, as they grow their IT department. They are in search of a specialist to assist with their Cloud migra ...
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Guest Service Manager
1 week ago
Heeton UK Manchester, United Kingdom Full timeThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Service Manager you'll deliver this through managing all aspects of the front office ensuring high standards are maintained. You'll also create a warm atmosphere that makes ...
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Customer Service Manager
5 days ago
Page Personnel Secretarial & Business Support Manchester, United KingdomThe Customer Service Manager will play a key role working closely with the sales team, whilst being customer focused to maintain strong relationships with clients, pricing jobs and maximising opportunity for turnover. · **Client Details** · Based in Manchester, this client is a l ...
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Regional Service Manager
1 week ago
Revorec Recruitment Solutions Manchester, United Kingdom Full timeRegional Service Manager - North Of England · Manchester / Yorkshire - Home/Field Based, Flexible location · £50,000-£60,000 + Company vehicle and benefits · Monday - Friday 40 hours · Are you a service manager looking to join an industry leading company going through excellent e ...
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Service Delivery Manager
4 days ago
Lorien Manchester, United Kingdom**Service Delivery Manager - Manchester - 18 month FTC - £65,000** · Lorien Global are working on behalf of a software house based in Manchester City Centre, seeking a Service Delivery Manager on an 18 month fixed term basis to cover maternity leave. You'll be an integral part of ...
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Service Desk Manager
5 days ago
Simpson Judge Ltd Manchester, United Kingdom**Service Desk Manager** 38-40k · **Hybrid - 3-4 days in the office a week** · **About** · Distribution company looking for a Service Desk Manager with experience either in a similar position or service desk background looking to progress into a senior role. · **Skills and Qualif ...
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Commercial Services Manager
5 days ago
Onward Homes Manchester, United Kingdom**About the role** · The post holder will lead and manage the delivery of housing management services to customers living in Onward's portfolio of market rented and rent to buy/rent to home-buy properties. Coordinate and commission service delivery to customers living in neighbou ...
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Customer Service Manager
1 week ago
Page Personnel Secretarial & Business Support Manchester, United KingdomBased in Trafford Park, Machester, The Customer Service Manager will be responsible for planning, coordinating and controlling the activities of the customer service team across the North West region to ensure that the needs of customers are being satisfied · **Client Details** · ...
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Building Services Manager
5 days ago
Blueprint Recruitment Solutions Manchester, United Kingdom**BUILDING SERVICES MANAGER - MANCHESTER (12 MONTH CONTRACT)** · **Contract Duration**:12 Months · **Contract location**: Manchester, UK · **Determination**: Outside IR35 · **Rate**: Competitive £££ · **Sector**: Building Services · Blueprint Recruitment are working with a fantas ...
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Customer Service Manager
22 hours ago
Page Personnel Secretarial & Business Support Manchester, United KingdomAn opportunity has arisen for a Customer Service Manager to join an e-commerce retail business based in Manchester. The Customer Service Manager will lead and develop the customer service team, ensuring high levels of service. · **Client Details** · Our client, based in Mancheste ...
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Repairs Service Manager
1 week ago
Reed Talent Solutions Manchester, United KingdomManchester City Council have an opportunity available for a Repairs Service Manager · Contract: initial 3 months · **Repair Services Manager** · We have an exciting opportunity as a Repairs Service Managers who will be responsible for the efficient delivery of a high quality resp ...
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Service Desk Manager
2 weeks ago
Washington Frank Manchester, United KingdomThe client is a leading manufacturing company looking to expand its team with a Service Desk Manager. · Reporting to the Group Head of IT, you will be a key member of the Group IT team, responsible for the effective provision of IT services. This includes managing the prioritisat ...
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Clinical Services Manager
2 weeks ago
Prescient Recruitment Group Ltd Manchester, United KingdomWe have a fantastic opportunity for a **Clinical Services Manager**. · This client are going through HUGE growth plans in 2023 / 2024 doubling headcount next year · Our Client are the only company in the UK delivering physical and virtual services to the NHS and Private Healthcar ...
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Customer Service Manager
1 week ago
Forrest Recruitment Manchester, United Kingdom Full timeCustomer Service Manager Trafford Park £30-£35,000 doe · Working for a leading European manufacturing and retail distribution business based in the heart of Trafford Park · Lead & manage a team of five customer service professionals, with a strong focus on customers, efficiency ...
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Rent and Service Charge Manager
1 week ago
Page Personnel Finance Manchester, United KingdomA fantastic new opportunity working as a full-time Rent and Service Charge Manager based in Didsbury. The temporary role has an excellent hourly rate on offer, between £ £25.00. This role has remote or hybrid working available. · **Client Details** · My client is a Not for Profit ...
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Customer Service and Operations Manager
1 week ago
Zachary Daniels Manchester, United Kingdom**Customer Service & Operations Manager - Middleton, Manchester** · **To £27,000 plus great bonuses** · Zachary Daniels Recruitment is currently working with an expanding retail focussed business. They're now looking to strengthen their team at their site in Middleton with a new ...
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Customer Service Account Manager
5 days ago
The Portfolio Group Manchester, United KingdomAre you an experienced Customer service representative looking for a new challenge? This Account manager job has been created due to the success of this friendly, supportive team within a global Professional services provider. Based in vibrant offices inthe city centre, you will ...
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Customer Services and Commercial Manager
1 week ago
Page Personnel Secretarial & Business Support Manchester, United KingdomThe Customer Service Manager will play a key role in leading and developing the team, building strong relationships with all stakeholders to develop opportunities. · **Client Details** · Based in Manchester, this client is a leading manufacturing and production business looking f ...
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Digital Client Services Manager
5 days ago
Perfect Marketing People Manchester, United KingdomWe're currently working on an exciting new opportunity with a small but perfectly formed creative agency who are based 5 minutes outside Manchester. It's a Digital Client Services Manager role which will suit someone who is used to managing SEO, PPC andCRO campaigns and whilst yo ...
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Service Desk Manager- Hybrid
2 weeks ago
ITECCO Manchester, United Kingdom**Service Desk Manager · - Greater Manchester · - £45k (DOE) · - Hybrid working Available.** · **Salary · - Up to £45k** · **Location · - Stretford, Greater Manchester** · An amazing opportunity has arisen to work as a Service Desk Manager for one of our market-leading, multi-mil ...
Recovery Service Manager - Manchester, United Kingdom - Keybar Ltd T/as Keyman Personnel
Description
The Role and Expectations:We are looking for a caring, dynamic and highly motivated Manager to join our established team in South Manchester.
You must be an accomplished practitioner with management skills and have experience and knowledge of working within the social care sector in support of people with housing, mental health and related needs.
The Service Manager will lead the operational management of services are based over 7 sites and a small community based team. These services which have been developed over the past 30 years to meet the needs of people who have Mental health and other needs. The Your role will be to ensure that the service users/ tenants receive the best possible care and support to ensure they can enjoy their best lives and reach personal out comes. You will be supported by an experienced team.
There is a small amount of CQC registration in one of our services, which has its own registered manager, so you will ensure that our services are of the highest quality, and meet all CQC standards and contract requirements. You will demonstrate this through coordinating comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed support plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and re-inforce an open culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard. Your role will include responsibility for:
•Recruitment and selection of staff matched to needs of service users
•Management and support of a team of senior staff and support staff
Alongside the experienced management team to then:-
•Ensure rota planning and the deployment of staff to meet the needs of service users
•Ensuring continuous, reliable and consistent service delivery at all times
•Maximising positive out comes for all service users
•Performance management
•Safeguarding lead
•Auditing and Quality Assurance
•Compliance with CQC & commissioner expectations and standards (one site)
•Contract management
•Managing Voids and Occupancy
•Managing Referrals and assessments
•Managing Relationships with internal housing colleagues
•Managing Relationships with multiple Commissioners (mostly Manchester city council)
•Providing excellent customer care to all stakeholders
About Your Knowledge and Experience:
·You will have experience working with individuals with mental health needs.
·You will be a highly effective communicator able to create balance between boundary and patient, with an inclusive and sensitive approach
·You will understand the potential impact of behaviour upon staff and have knowledge of trauma informed approaches.
·You will have experience and understanding of risk assessment, review, management and mitigation
·You will have excellent organisational and planning skills
·You will have excellent record keeping skills and understand the impact of poor record keeping
·You will understand the importance of developing and maintaining a health team dynamic
·You will understand the importance of care, compassion, communication, courage, competence and commitment
Hours of Work:Full time hours are based on a nominal 37.5 hours per week. To be worked flexibly according to operational business needs. The post holder will be expected to have a flexible approach to working hours in order to meet the needs of our staff and service users. There is a requirement to take part in the Local On Call Rota for which additional payments are made. When required to work on rota.
Bank Holidays:An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday.
Holidays:25 days plus 8 statutory days pro rata.
