- Understand the needs of the customer and provide solutions to problems.
- Follow up enquiries and organise any necessary customer appointments.
- Regularly provide customer key performance indicators/metrics
- Suggest further improvements based on the needs of the customer and help increase customer loyalty.
- Identify and raise any potential leads/opportunities for growth.
- Manage any relevant tender applications through to completion.
- Liaise with relevant key stakeholders to assist in the resolution of customer escalations.
- Ensure all customer complaints relating to service support functions are resolved and completed on time.
- Manage Customer performance indicators/metrics.
- Minimum 5 years of relevant experience in a service delivery function
- Good working knowledge and experience of garage equipment and related services preferred, but not essential as training/support provided.
- Ability to work under own initiative and as part of a team.
- Excellent levels of communication, dealing with colleagues and customers at all levels
- Positive "can do" attitude towards customer problem-solving.
- Honest and transparent.
- Financial awareness.
- IT literacy.
- Medical cash plan
- 25 days holiday plus statutory that increases with service
- Enhanced sick pay
- Company pension
- Referral programme
- Training and development
- Health & wellbeing programme
- Death in service
- Free Parking
- Close to local transport links
- Employee assistance programme
- Mental health first aiders support
- Monthly recognition and reward opportunities
- Cycle to work scheme
- Branded workwear
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Key Account Manager - Mytholmroyd, United Kingdom - GEMCO UK Limited
Description
Role Description
This is a full-time, on-site role as a Key Account Manager located in Mytholmroyd. Working for the UK's largest garage equipment and service company, you will provide customer account management functions to several key customers, delivering on our company values and supporting the service department.
The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing relationships with our existing clients.
Key Responsibilities
Qualifications
Benefits
Company Description
GEMCO UK Limited is a trusted market leader for the supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality products and services to car and commercial vehicle workshops and dealerships throughout the UK and the world. With a dedicated projects team and engineers strategically located throughout the UK, we provide turnkey solutions for complete workshop fit-outs and refurbishing programs. Our tool calibration service and extensive stocks of spare parts ensure our clients have everything they need. We are dedicated to taking the hassle out of equipment maintenance, safety, and compliance.
Location
GEMCO Head Office in Mytholmroyd, Halifax.
