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    Aftermarket Programme Manager - Runcorn, United Kingdom - Héroux-Devtek

    Héroux-Devtek
    Héroux-Devtek Runcorn, United Kingdom

    1 week ago

    Default job background
    Permanent Full time
    Description

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    Company Bio:

    Entrepreneurial Leader
    Heroux-Devtek, the world's 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company's longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

    Division info:

    The Landing Gear Market specializes in the design, qualification, manufacture and repair and overhaul of landing gears and flight critical components to a customer base that extends from the OEMs (Original Equipment Manufacturers) to the Operators in both the commercial and military markets.

    Summary of position:

    Reporting to the Director of Product Support UK the Aftermarket Programme Manager has ownership and accountability for certain key aftermarket MRO & Spares customers including the development of individual account strategies to support internal and sales goals.

    Main responsibilities:


    •Act as a day to day contact with a subset of Heroux Devtek's legacy MRO and spares customers.

    •Prepare and provide quotations & Perform contract review on customer spares and MRO orders and agree pricing before entering into our ERP system.

    •Update and return a copy of the customer's order book once a month, or at periods agreed with the customer and/or Aftermarket Sales Manager.

    •Hold regular order book reviews with customers, either via telephone or on/off site, frequency to be agreed with each customer and support programme review meetings as an when required

    •Manage the internal Sales order book for allocated customers.

    •Support other departments by responding to queries from external customers regarding shipping, pro-forma & standard invoicing, stock availability etc. taking action to resolve the issues as they occur.

    •Ensure data integrity of sales orders, inventory and other information.

    •Monthly reporting of detailed MRO & Spares bookings, associated forecasting, inventory, delivery performance and opportunity pipeline

    •Collaboration with Aftermarket Sales Manager and VP Product Support to seek and develop additional business opportunities

    •Implementation of an annual visit plan to meet with top key accounts and follow up as necessary. Identify decision makers and develop strong, widespread, working relationships with operators and customers that will enable the creation of bookings opportunities

    •Develop customer specific metrics packages and customer reviews

    •Prepare material and attend formal business reviews and Sales & Operational Planning meetings

    •Establish internal cross functional teams with engineering, supply chain, operations, finance, and certification to resolve critical issues

    •Identify, develop and implement continuous improvement.

    •Drive to meet business Budgetary Targets.

    •Any other reasonable duties

    Qualifications:

    We are looking for someone who has a Bachelor's degree BSc or BA or equivalent and/or proven related experience as follows:

    • Programme management experience

    • Around three years engineering related business-to-business sales experience required

    • Knowledge and understanding of technical and operational issues

    • Demonstrated business acumen and drive

    •Strong numerical and verbal reasoning skills

    • Competent Word Processing, Excel and PowerPoint presentation skills

    • Exceptional communication skills.

    • Aerospace industry experience and business experience would be desirable

    •Work independently and is reviewed infrequently with minimal supervision

    •Self-supervising within the guidance and expectations of divisional management

    •Strong people management and leadership skills

    •Ability to coach, counsel and develop people

    •Communicate with clarity and demonstrate excellence in approach to work and people activities

    •Excellent organisation skills, communication and Problem solving skills;

    •Ability to manage a wide variety of activities at the same time

    •Ability to plan, analyse and challenge

    •Able to work cross functionally and collaboratively with many stakeholders

    •Financial acumen with ability to understand and present cost of sales and gross margin and develop actions against negative trends.

    You enjoy challenges, teamwork an a quality working environment that evolves continuously? Developing your competencies is a priority for you? Join Héroux-Devtek and "lets grow together".

    We thank all applicants for their interest; however, only those under consideration will be contacted.

    Héroux-Devtek is an equal opportunity employer.

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