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    Technical Director of Network Operations - London, United Kingdom - proAV Limited

    proAV Limited
    proAV Limited London, United Kingdom

    23 hours ago

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    Description
    proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

    The AV Technical Operations Manager is a key part of our London team, representing proAV and working onsite at a leading Global Law Firm.

    The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team.

    The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control structures are in place.

    They will be responsible for overseeing the technology life cycle, evaluating and recommending IT/AV strategies and policies, training and communicating with stakeholders across A&O offices.

    Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation.

    This position is based within our end user's organisation in London who continue to invest in state-of-the-art technologies, services and training.

    Experience and seniority of the position will be reflected by the remuneration and benefits package.
    Provide support to the AV Services Managers, to assist with day-to-day operations of AV support services

    • Build relationships with service customers, stakeholders and management teams
    • Document and maintain standard operating procedures (SOPs) and best practices for AV services and support
    Provide AV technology reports to AV service managers as needed

    Establish and enforce organisation standards to maintain quality service

    Provide input and suggestions for continuous service improvements to enhance the overall AV experience

    Evaluate organisation outcomes, identify problems, evaluate trends, and anticipate requirements to recommend IT/AV strategies, policies, resourcing and procedures

    Manage minor project installations in accordance with client requirements

    Develop and provide training for new installations, changes to standards etc.

    Manage troubleshooting of major AV-related technology issues until resolution is achieved
    Strong knowledge of audiovisual (AV) technology and systems.

    IT Network knowledge

    Ability to evaluate and recommend AV strategies, policies, and procedures.

    Relevant certifications in AV technology

    Project management

    • ITIL Foundation certification

    proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

    From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV.

    We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

    To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

    From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.


    Equality, Diversity & Inclusion:

    proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

    We make employment decision based on the needs of our business and the qualifications and/or experience of the individual.

    proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes.

    We support employees and job applicants with their work-life balance through our family friendly policies and practices.
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