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    IT Service Team Leader - Crawley, United Kingdom - DGH Recruitment

    DGH Recruitment
    DGH Recruitment Crawley, United Kingdom

    2 weeks ago

    Default job background
    Full time Customer Service / Support
    Description
    IT Service Team Leader


    An exciting new opportunity has become available for an IT Support Supervisor / Senior IT Support Analyst to come on board working for a leading law firm in Crawley on permanent basis.

    IT Service Team Leader

    • Working closely with the outsourced IT Support desk to provide first and second line user IT
    support

    • Supervision of the IT Support team, allocating resources and coordinating across the team
    to ensure that the highest level of service is provided

    • Stay in regular contact with users across the firm
    • Responsible for the day to day supervision of the outsourced IT Support desk and the
    internal IT Support team, focusing on service delivery and excellence

    • Where appropriate, and with guidance from the IT Service Manager, address minor
    performance issues within the internal IT Support team in the first instance, and escalate
    further to the IT Service Manager if required

    • Run a daily stand up with the IT Support team to align internal resourcing with business
    priorities

    • Attend a daily stand up with the outsourced IT Support desk
    • Provide guidance and advice to the internal IT Support team where required
    • Regularly review tickets and performance dashboards to ensure support levels are
    maintained to satisfactory levels

    • Ensure calls to the internal IT Support team are answered promptly
    Coordinate the deployment of end user equipment such as laptops, including any Intune
    configuration required

    • A strong knowledge of Windows 10/11 and Microsoft Office in particular Word and Outlook
    • Exchange Online
    • Active Directory
    • A knowledge of ITIL and Cyber Security would be beneficial
    IT Service Team Leader


    In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

    DGH Recruitment Limited acts as both an Employment Agency and Employment Business
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