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    Games Supervisor - London, United Kingdom - Live Chat Ltd

    Live Chat Ltd
    Live Chat Ltd London, United Kingdom

    3 weeks ago

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    Description
    Live Chat Supervisor

    Title:
    Live Chat Operations Supervisor/Operator
    Live Chat Supervisor/Operator

    Yomdel is setting the standards for fully staffed live chat services and needs two supervisors who are fluent in both writing and speaking British English to oversee a rapidly growing team of live chat operators.

    Our24/7 fully staffed live chat services are a game changer for businesses growing online revenue.

    We are a young company, but one that is growing rapidly and we need enthusiastic, personable and dedicated people to help us realise our ambitious expansion plans.

    The Live Chat Operations Supervisor will speak and write fluent English having spent at least a year living and working/studying in the UK.

    The post holder will shadow and support operators in delivering a high quality, accurate and consistent live chat service and step in to answer chats directly at peak times.

    A natural leader, the successful candidate will be able to confidently guide and mentor operators in the use of established engagement scripts and canned answers, but will also be able to think on their feet when chat visitors go off script.

    Supervise live chat operator teams located in Lahore by offering guidance and support throughout the daily shift;
    To step in and take chats directly when necessary;
    Ensure strong English language capabilities within live chat operator teams, following a process of continuous improvement;

    Oversee the recruitment, training and development of live chat operators required to serve the ambitious growth goals of the company.

    Fluent in spoken and written British English
    ~ Educated to Degree level (English preferred)
    ~ Understanding live chat and experience with live chat platforms would be an advantage
    ~ Typing speed of at least 40wpm
    ~ Never say can't" attitude that helps Yomdel consolidate its market-leading position.

    Writing and editing
    Online &Digital skills and awareness
    Live chat platforms and data management tools
    Strong Word, Excel and other office suite skills.
    We will start shortlisting candidates after one week of last day to apply.
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