Logistics Coordinator - London, United Kingdom - Flora & Curl

Description

Job Description

Job Overview

We are looking for a dedicated Logistics Coordinator to help us to plan and coordinate the distribution of our haircare products and accessories. The successful candidate will be responsible for managing the day-to-day logistics needs of the company, including overseeing the delivery of goods, ensuring the accuracy of shipments, and coordinating with suppliers and customers.

The purpose of the role is to:

1. Own all 3pl relations; and
2. Maintain timeliest and cost-effective logistical methods of supply chain. i.e. freight, assembly, COGS etc. to encourage efficiency.

Key Responsibilities

• Develop and implement logistics strategies to ensure efficient operations
• Analyse and monitor inventory levels to manage the logistical movement
• Develop reports on the performance of logistics operations
• Planning and overseeing incoming and outgoing deliveries
• Overseeing logistics, warehouse and transport services
• Planning and analysing budgets and expenditures
• Interact closely with other functions within the business to ensure smooth operational effectiveness including with the Operations Manager and Supply Chain Manager

Manage company fulfilment

• Be the key contact to our 3pl's
• Work alongside the 3PL partners to drive efficiencies and process enhancements delivering continuous improvement and cost saving opportunities to the business
• Ensure that our warehouse partners are shipping and operating efficiently as per our SLA with orders being processed on a timely manner
• Monitor receiving channels e.g. Shopify and our ERP/WMS to ensure that data is feeding back
• Monitor shipping kpi's to ensure that B2C and B2B orders are shipping on time
• Review fulfilment invoices and settle them
• Ensure that our rates are competitive and cost effective
• Justify our external shipping charges with analytical reports
• Ensure that the shipping rates that we charge to customers are feasible
• Research methods to improve our overall fulfilment operations to maintain high customer satisfaction
• Search for new 3pls if needed as we focus on global expansion

Manage all logistics/freight

• Progressing shipments and deliveries by liaising with suppliers, brokers, customers and haulage/shipping companies.
• Prepare, manage and route international and national inbound and outbound shipments
• Making sure that our partners (the lab, the warehouses, freight forwarders and shipping companies) are working to deliver our products via sea, road and airfreight options to meet delivery targets on-time
• Understand retailer packing, shipping and delivery requirements
• Process orders for shipment to retail partners
• Request quotes from multiple freight forwarders and brokers to export and import goods between our UK and US warehouse and ask the lab/warehouse to prepare pallets
• Prepare documentation such as commercial invoices & bill of lading
• Customs Clearance: Ensuring all paperwork and declaration are completed and accurate to aid swift passage through customs
• Obtaining freight rates and ETA of vessels
• Review logistical and transportation costs to ensure overall transportation costs areminimised and provide recommendations to improve delivery efficiency, such as improving on-time delivery, offering faster shipping, and optimising fulfilment options (pickup, freight optimization)
• Provide reporting and visibility on all shipments in-transit, along with SKU level details
• Provide recommendations to improve delivery efficiency and cost-savings, such as improving on-time delivery, combining shipments, offering faster shipping at no extra cost, and optimising fulfilment options (e.g. pickup, export freight optimization)
• Chase delivery updates and pass on status updates to the Operations Manager
• Entering deliveries into system when received into warehouse.

Improve logistical/freight efficiency

• Review logistical and transportation costs to ensure overall transportation costs are minimised
• Look for opportunities to reduce costs and shipping times
• Monitor shipping kpi's with 3pl's and logistics companies

Reporting and communication

• Statuses of shipments statuses
• Significant supplier and third-party partner updates, delays, news and announcements through Slack, call and e-mail
• Any operational issues with the warehouse, suppliers, third-parties
• In weekly meetings of PO and order status, elevate concerns urgently as it relates to timing delays, informing wider team of delays

Monthly reporting on:

• Reviewing warehouse invoices
• Reports on shipping charges/costs, review the reports on returned and / ordamaged products, and lost or missing orders so that we can charge to the warehouses, returns and damages % rate from the warehouse
• Preparing insightful logistics reports, when appropriate

Skills & Experience

• Proven working experience in logistics
• Experience with exporting and importing
• Experience with national inbound and outbound freight
• Record of successful distribution and logistics management
• Proficient in standard logistics software
• FMCG/Cosmetics experience
• Excellent analytical, problem solving and organisational skills
• Ability to work independently and handle multiple projects
• Excellent communication, negotiation, and problem-solving skills
• A strong understanding of transport regulations, health and safety standards, and environmental issues
• A high level of computer literacy, including proficiency in Microsoft Office and data analysis tools.
• Strong organisational skills and the ability to manage multiple tasks simultaneously

Qualities

• Excellent communication skills, verbal and writing
• Can collaborate effectively with cross-functional teams
• Very organised with a high level of attention to detail
• Highly numerical and analytical
• Excellent negotiation, problem solving and conflict management skills
• Ability to work in a fast paced environment
• Time management and project management
• Must have a positive can-do attitude, with a genuine, reliable and kind disposition.
• Pro-active and willing to problem-solve and create efficient solutions
• You're naturally inquisitive and excited by the opportunity to learn and work collaboratively

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ABOUT US

Hello, we're Flora & Curl

Flora & Curl is a UK-based haircare brand with a passion for empowering our customers to uncover healthy and more radiant textured hair. We are dedicated to putting the care back in hair care.

We've received amazing testimonials attesting to the results of our plant powered, botanical haircare solutions for textured hair. Rooted in science, backed by nature, and crafted with care and conscience, we love creating naturally powerful haircare products for our customers all over the world.

Salary range: £26,000-32,000