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    Audit Client Services Consultant - London, United Kingdom - Northern Trust

    Northern Trust
    Northern Trust London, United Kingdom

    1 week ago

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    Description

    About Northern Trust:

    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role An Audit Client Services Consultant is required to work within UK Transfer Agency. This role would work within a dedicated team responsible for supporting TA based client audits, owning the end to end audit process from sample preparation to providing walkthroughs with the auditors and clients. This role will be interacting with clients and external auditors as well as working together with internal partners both UK and India based. Key Responsibilities
    • Manage relationships with the auditors
    • Working with the clients, auditors, relationship managers and operational teams to ensure the consistent high quality delivery of client service.
    • Check sample packs prior to providing to auditors for review.
    • Maintaining and developing close working relationships with partners across our business.
    • Prioritise sample collation to ensure the team achieve the agreed SLA's with the client / auditors.
    • Maintain strong relationships with our client and be comfortable to discuss CASS controls which have impacted their audit
    • Update and maintain a centralised tracking log in order to track any finding or potential findings identified during each CASS audit / client visit
    • Identify gaps in controls and escalate them
    • Book and plan client / auditor meetings. Capture their requirements and ensure we exceed their expectations
    • Attend CASS committee meetings with updates on audit findings
    • Work closely with the Audit Support team in offshore locations
    • Collate and check all packs prior to providing to auditors for review
    • Good analytical skills - can identify trends, issues, and provide recommendations that address root causes
    • Present audit updates to clients, auditors and internal partners
    Skills/Qualifications
    • Experience of managing client / auditor relationships, delivering excellent client service and, tackling a broad spectrum of client related queries.
    • Strong knowledge of the regulatory environment and in particular CASS Six, Seven & Eight.
    • Previous exposure working with auditors and managing their expectations would be preferred
    • Ability to work to set and moving deadlines
    • Experience of working on their own initiative
    • Working knowledge of Excel, Word and PowerPoint.
    • Good communication skills a must
    • Attention to detail.
    • Financial Services Background
    Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.
    #J-18808-Ljbffr
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