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Contact Centre Advisor
1 week ago
Carpetright Purfleet, United KingdomMain Responsibilities · **Role - **Contact Centre Advisor/Customer Services (Hybrid Working) · **Location -** Purfleet · **Shift pattern -** 5 days out of 7 (includes weekends and evenings), 39 hours per week · **Type -** Permanent · **Salary -** Competitive salary & Benefits · * ...
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Quality Assurance Officer Contact Centre
2 days ago
Vibe Recruit Limited Romford, United Kingdom Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. · This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. · Locat ...
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Contact Centre Operator
1 week ago
Metropolitan Police Charlton, United Kingdom**Job Title**: Contact Centre Operator · **Salary**: The starting salary is £39,447.20 which includes allowances totalling £8,940. · The salary is broken down as £30,507 basic salary, which will increase annually until you reach the top of the scale £32,639 Plus, a location allow ...
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Contact Centre Team Leader
12 hours ago
The Floor Room Purfleet, United KingdomMain Responsibilities · **Contact Centre Team Leader - Hybrid Working - Purfleet** · **The floor room**, a subsidiary of Nestware, is the latest brand to be launched under the Nestware group. Its boutique-inspired flagship store is located on Tottenham Court Road in the heart of ...
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Contact Centre Advisor
1 day ago
IronmongeryDirect & ElectricalDirect Basildon, United Kingdom**About the Company** · IronmongeryDirect is the UK's largest online supplier of ironmongery, and ElectricalDirect specialises in supplying electrical products to the trade. · We have recently been named as one of 250 UK's best workplaces for 'Well-being' and we are looking to re ...
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Contact Centre Agent
4 days ago
Brayley Enfield, United KingdomJob Title · Contact Centre Agent · Reference Number · CC1023 · Location · Enfield · Contract Type · Full-Time Permanent · Salary · £21000 per Annum · Closing Date · 31/03/2024 · **The Role** · Brayleys Cars Limited are currently recruiting contact centre agents to join their cont ...
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Contact Centre Agent
1 week ago
Page Personnel - UK London, United KingdomCall Centre Agent needed for growing London business. · - Opportunities to progress your Customer Service Career · **About Our Client**: · The client is based in the heart of London and is looking for a Contact Centre Agent to join their expanding team. The company is expanding a ...
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Contact Centre Executive
1 week ago
Bright Horizons Family Solutions London, United Kingdom**Contact Centre Executive** · **Salary: £22,500 per annum** · **Hours: 37.5 per week, Monday to Friday** · **Job Type: Permanent, Fulltime** · **Location: London** · **Purpose of Role**: · The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer ...
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Contact Centre Manager
1 week ago
Page Personnel Secretarial & Business Support London, United KingdomA highly reputable telecommunications contact centre business is looking for a skilled contact centre manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness inside its London office. · **Client Details** · A large telecommunicatio ...
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Contact Centre Officer
1 day ago
Essex Police Chelmsford, United KingdomWhether it's taking a report of a missing person, responding to a burglary or supporting someone in need; our Contact Centre Officers play a crucial role in helping keep our communities safe, identifying and protecting the most vulnerable. · Receiving and critically assessing all ...
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Contact Centre Technologist
1 week ago
Financial Conduct Authority London, United KingdomContact Centre Technologist · Planning & Analysis Team, Supervision Hub, Authorisations · Location · Edinburgh / Leeds / London · Salary · National ranging £42,500-£63,000 and London from £45,500-£67,400 · About Authorisations · There are few jobs where you can make a real differ ...
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Contact Centre Supervisor
1 week ago
Victoria and Albert Museum South Kensington, United KingdomThe Contact Centre is the central point of contact for visitors wishing to communicate with the V&A, providing first-class service to V&A Members and staff as well as the public. An established team, we are flexible, proactive and ultimately focused on providing our customers wit ...
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Contact Centre Advisor
1 week ago
Endeavour Automotive London, United Kingdom**Contact Centre Advisor - Greater London/Home Counties** · **Automotive experience essential** · **Salary £21,000 plus commission** · **Hours: 40 hours per week** · Endeavour Automotive are one of the UK's fastest growing dealer groups representing global brands such as Volvo, H ...
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Contact Centre Manager
4 days ago
Sudale Search & Select London, United KingdomAre you interested in working for a well recognised, growing Fintech business? · Have you managed a specialist team within complaints & fraud? · Are you keen to work within a London office 3 days per week? · Sudale Search is excited to be engaged with this rapidly growing Fintech ...
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Contact Centre Advisor
12 hours ago
BRACKENBERRY INTERIMS London, United Kingdom**About the Role** · **Responsibilities**: · - Provide exceptional customer service as the first point of contact for residents. · - Actively listen and demonstrate empathy when supporting residents with their needs. · - Work towards achieving positive outcomes by focusing on swi ...
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Contact Centre Supervisor
5 days ago
WTW Redhill, United KingdomWe are looking for customer service focused individuals to join our team. As a Contact Centre Supervisor your role will be varied, responsibilities include coaching/mentoring, quality monitoring, driving performance, supporting projects and answering inbound interactions / escala ...
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Contact Centre Manager
1 week ago
Altitude-Recruitment Limited Croydon, United KingdomContact Centre Team Manager, responsible for the day to day management of a team of Medical Assistance Advisors. · Full Job Description · JOB DETAIL · Our client are based in Croydon and are the worlds leading B2B2C specialist and experts in the creation and delivery of unique so ...
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Contact Centre Agent
1 week ago
Page Personnel Secretarial & Business Support London, United KingdomBased in London, an exciting opportunity has opened for a passionate Contact Centre Agent, providing Customer Service to a range of Call Centre and Customer Service industries. You will be the first point of contact for customers in their journey and experiencewith the company. · ...
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Contact Centre Advisor
3 days ago
Clearwater People Solutions West Malling, United Kingdom**Contact Centre Advisor**: · - Location- West Malling- Salary: · - £ Contact name: · - Felicity Handley- Job ref: · Published: · - about 2 hours agoOur client, a not-for-profit organisation are looking for a Contact Centre Advisor to join them on a permanent or part-time basis. ...
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Contact Centre Coordinator
5 days ago
Nuffield Health Epsom, United KingdomHEAD OFFICE · Contact Centre Coordinator · Contact Centre Coordinator - HAMs · Epsom Support Centre | Service Centre | Permanent | Part Time - 20 hours per week Competitive salary, depending on experience · Nuffield Health is the charity that's building a healthier nation, one da ...
Quality Assurance Officer Contact Centre - Romford, United Kingdom - Vibe Recruit
Description
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract.This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.
Location:
Romford Salary:
£24,000, rising to £26,000 following probation, plus pension, and life insuranceKey Responsibilities and Duties of a Quality Assurance OfficerCompletion of telephony call recording reviews on a weekly/monthly basis, as per targets set.
Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MIProvide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basisDeveloping training plans for all AgentsUpdate of Memo/Text Log to agentsAgent process Manuals for all clients to be developed/updatedSupport other team members as and when required Skills and Experience of a Quality Assurance OfficerExcellent attention to detailPrevious experience with 1 to 1 coachingExcellent communication skills both written and verbalAbility to build and develop relationships at all levelsSelf-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information.
For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy
