- Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set.
- Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI
- Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis
- Developing training plans for all Agents
- Update of Memo/Text Log to agents
- Agent process Manuals for all clients to be developed/updated
- Support other team members as and when required
- Excellent attention to detail
- Previous experience with 1 to 1 coaching
- Excellent communication skills both written and verbal
- Ability to build and develop relationships at all levels
- Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines
-
Contact Centre Advisor
5 days ago
Butlins Hemel Hempstead, United Kingdom Full timeDescription · About the Role · Our Contact Centre is full of fun, passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn't just about answering calls Our guests contact us with all sorts of enquiries – some to book their holiday wit ...
-
Contact Centre Team Leader
5 days ago
Butlins Hemel Hempstead, United Kingdom Full timeDescription · About the Role · Working within our Contact Centre, the purpose of our Team Leader is to help guests who are either thinking of coming to Butlin's to have a great experience or need to review their current Butlins booking. From the very first contact as the leader, ...
-
Contact Centre
5 days ago
Service Care Solutions Ltd London, United KingdomJob Title: Customer Care Adviser · Work Location: - London E20 (hybrid) · Contract Type: Temporary · We are currently recruiting for a Customer Care Adviser. The successful candidate will be responsible for providing a positive customer experience and resolving a broad range o ...
-
Quality Assurance Officer Contact Centre
4 hours ago
Vibe Recruit Romford, United Kingdom Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: R ...
-
Contact Centre
6 days ago
5Q Consultancy Allington, Kent, United KingdomSales Trainer / Sales Leader - Telesales / Call centre environment. · 5 days in the office · 5Q Consultancy are working alongside a key client of ours who are looking for an experienced sales trainer to lead a small but growing team of telesales selling high level events to busin ...
-
Contact Centre Manager"
5 days ago
Resource Matters Ltd United KingdomOur client is a highly successful Financial Services organisation experiencing growth due to high demand for their services. The role is fully operational and seeks an individual with a sales background who will take on the primary responsibility for the daily management of the c ...
-
Contact Centre Manager
2 days ago
Marks Consulting Partners Limited London, United Kingdom Full timeMarks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.What the job will be doing * Maintaining wait time within the proposed target, delighting customers by offering a first-class service ...
-
Contact Centre Coordinator
2 hours ago
Nuffield Health Brentwood United KingdomContact Centre Coordinator · Epsom Support Centre | Service Centre | Permanent | Full Time hours per week · Salary: £23,887.50 · Start date: 10th and 17th June · On-site Interviews: Thursday 9th May and Friday 17th May · Nuffield Health is the charity that's building a health ...
-
Contact Centre Manager
5 days ago
Resource Matters Ltd United KingdomOur client is a highly successful Financial Services organisation experiencing growth due to high demand for their services. The ideal candidate will manage an operation of approximately 40 FTEs. · The role is fully operational and seeks an individual with a sales background who ...
-
Contact Centre Coordinator
3 days ago
Nuffield Health Brentwood United KingdomCustomer Service Coordinator · Hybrid working | Department | Permanent| Full time · 50 depending on experience · Are you passionate about customer service? Do you have a good standard of English? Then you could join the UK's leading Healthcare Charity. We're recruiting great p ...
-
Contact Centre Agent
2 days ago
Personnel Link Employment Group Ltd Hertford, United Kingdom Full timeHiringContact Centre Administratorto work inHertfordYou will be recovering unpaid service charge and ground rent arrears in a timely and accurate manner. You will be working to set service level agreements. Ensuring agents are kept regularly updated with the latest progress of ea ...
-
Contact Centre Advisor
6 days ago
PayPoint Group Welwyn Garden City, Hertfordshire, United Kingdom Part timeCall Centre Advisor Part Time · Vacancy Name Call Centre Advisor Part Time · Employment Type Part-Time · Business Name PayPoint Network Ltd · We are looking for advisors to handle contact from customer who use "The Payment Exception Service" this service is a way for people w ...
-
Contact Centre Coordinator
2 hours ago
Nuffield Health Brentwood United KingdomContact Centre Coordinator · Epsom Support Centre | Service Centre | Permanent | Full Time - 37.Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we'll do w ...
-
Contact Centre Manager
4 days ago
TheICEway Welwyn Garden City, United Kingdom Permanent, Full timeA Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. · This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8 ...
-
Contact Centre Manager"
6 days ago
Service Care Solutions Ltd London, United KingdomJob Title: Contact Centre Manager · Hours: Full time - Monday to Friday · Type: Fixed term for 12 months covering Maternity · Our client are looking for a Contact centre manager t o manage all aspect of the Contact Centre's daily operation and service delivery covering materni ...
-
Contact Centre Manager"
5 days ago
PATH Recruitment Ltd Knebworth, Hertfordshire, United KingdomLead the way in plant hire excellence | Our client is seeking a dynamic Contact Centre Manager to drive success in their hire division · An unmissable opportunity to join a well respected and expanding company as a Contact Centre Manager where you will be responsible for the int ...
-
Contact Centre Advisor
15 hours ago
Cleveland Clinic United KingdomOur vision is to be the best place for healthcare anywhere and the best place to work in healthcare. · We believe that every life deserves world class healthcare. · Job Summary · Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm ...
-
Contact Centre Manager
4 days ago
Ardonagh Advisory Croydon, United KingdomContact Centre Manager - Croydon - ARD992843 · Contact Centre Manager, Croydon · An exciting opportunity has arisen for a talented Contact Centre Manager to join our Croydon office, reporting to the Head of Contact Centre. · As a Contact Centre Manager, you will be responsible ...
-
Contact Centre Advisor
4 days ago
Calor Gas Essex, United Kingdom PermanentContact Centre Advisor · £23,400 to £23,500 plus £1,800 London Weighting per annum · The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and ...
-
Contact Centre Coordinator
6 days ago
Nuffield Health Brentwood United KingdomCustomer Service Coordinator · Hybrid working | Department | Permanent| Full time · Up to £ 23,887.50 depending on experience · 37.5 hours per week · Are you passionate about customer service? Do you have a good standard of English? Then you could join the UK's leading Health ...
Quality Assurance Officer Contact Centre - Romford, United Kingdom - Vibe Recruit Limited
Description
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract.
This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.
Location: Romford
Salary: £24,000, rising to £26,000 following probation, plus pension, and life insurance
Key Responsibilities and Duties of a Quality Assurance Officer
Skills and Experience of a Quality Assurance Officer
If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on for more information.
For more information, please contact Naomi on
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
