- London E20 (hybrid)
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Contact Centre Technologist
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Contact Centre Agent
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Contact Centre Manager
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Contact Centre Agent
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Contact Centre Executive
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Contact Centre Consultant to
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Contact Centre Advisor
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Contact Centre Advisor
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Contact Centre Advisor
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Contact Centre Advisor
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Contact Centre Agent
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Remote Contact Centre
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Contact Centre Supervisor
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Zoom Contact Centre
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Remote Contact Centre
2 days ago
hVIVO Services Limited London, United KingdomOverview: · If you have exceptional customer service skills and wish to join a caring, dynamic and committed team, this is a great opportunity to join the FluCamp team as a Patient & Volunteer Experience Co-ordinator. · Flucamp (a part of hVIVO), conducts human clinical trials. T ...
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Contact Centre Advisor
1 week ago
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Contact Centre Team Leader
3 days ago
National Portrait Gallery London, United Kingdom£29,624.00 per annum · Full time 40 hours - 5 days per week. · 22 months FTC · **Role Purpose**: · To coordinate the effective operation of the Gallery's Contact Centre and Reception functions, ensuring the Gallery's Visitor Experience standards are upheld throughout all communic ...
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Outbound Contact Centre Manager
1 week ago
CCR Recruitment & Selection London, United Kingdom**OUTBOUND CONTACT CENTRE MANAGER** · **Central London** · **Up to £65,000 Negotiable, OTE 90k Plus Excellent Benefits** · **RESPONSIBLE FOR**: · Lead Generation Teams & New Business Specialists · **GENERAL RESPONSIBILITY**: · Implement the Business Development process and delive ...
Contact Centre - London, United Kingdom - Service Care Solutions Ltd
Description
Job Title:
Customer Care Adviser
Work Location:
Contract Type:
Temporary
We are currently recruiting for a Customer Care Adviser.
The successful candidate will be responsible for providing a positive customer experience and resolving a broad range of enquiries at the first point of contact.
They will also liaise with external agencies and stakeholders, as well as other members of staff, where enquiries cannot be resolved within the contact centre.
Deal with a wide range of enquiries in accordance with established processes, procedures and policies with internal and external contacts in person, by phone, email and letter in order to provide an excellent customer experience and resolution at first point of contact.
Arrange appointments or pass details on to other members of staff, where enquiries cannot be resolved within the contact centre.
Liaise with external agencies and stakeholders about the good management of estate services.Provide a professional front line service to customers through various channels of communication.
Record information appropriately relating to enquiries, transactions and survey results in accordance with established processes, procedures and policies.
Support preparation of letters, newsletters and other communications to residents, as required.
Ensure customers are kept informed of any delays in delivering a service and of the reasons for these delays, and the action being taken to minimise delays and restore service delivery.
Ensure all information and advice provided to customers is clear, in accordance with policies, procedures and service standards, and takes into account the individual customer's circumstances.
Update customer information as a matter of course and when finding data errors in any systems, take personal responsibility for ensuring the necessary corrective action is carried out.
Comply with all aspects of the organisation's Health & Safety Policy, ensuring that any potential risk or breach is reported to the Team Leader.
Previous experience of working in a customer service environment.Previous experience of providing front line services to the public and/or residents.
Excellent telephone manner.
IT literate, MS Office applications.
Able to work in an agile way.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to Lewis.