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    Markets Operations Officer - London, United Kingdom - Helloezra

    Helloezra
    Helloezra London, United Kingdom

    3 days ago

    Default job background
    Description

    Location:
    London, UK (Hybrid - 3 days in London office)
    Ezra delivers the highest quality professional coaching to employees using industry leading app-based technology.

    We redesigned coaching for the digital age with world class technology enabling quality coaching sessions, seamless user journey and regular reporting like never before.

    In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalized coaching.

    At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our 2000+ global coaching pool.

    You will be responsible for ensuring the EZRA GTM team is fully supported on technology, data, and processes.

    This is a pivotal role in the business and we are looking for someone who demonstrates initiative, flexibility, strong organization, attention to detail, and a willingness to learn.

    Collaborate with Go-to-Market leaders to identify areas for process optimization within Salesforce.

    Establish scalable processes and oversee customer success systems (specifically Salesforce, Gong & Prolifiq) to enhance operational efficiency, prioritizing scalable execution and continuous improvement.

    Monitor, analyze, and report on relevant Key Performance Indicators (KPIs) and metrics, including renewals and upsell forecasts, to assess the effectiveness and impact of customer success projects.

    Lead the development of tracking, analysis, and reporting of GTM metrics, offering recommendations for process and reporting enhancements in partnership with the Revenue Insights team.

    Provide training and enablement to the GTM organization on new technology and process changes (specifically Gong & Prolifiq, to start).

    2 years of experience working within Salesforce in a backend capacity, including data management and system administration
    ~2 years of experience performing complex analysis using Excel.
    ~ Proficiency in influencing senior stakeholders within a matrixed organizational structure.
    ~ Demonstrated experience in effectively communicating and reporting operational data to cross-functional internal stakeholders.

    Strong influencer, capable of building cross functional internal relationships
    Passionate about our business and our mission of making a difference
    High energy and growth mindset
    Regular team social events
    Wellness and L&D allowance

    We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture.

    Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
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