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    Client Success Associate - United Kingdom - Liven Pty

    Liven Pty
    Liven Pty United Kingdom

    3 days ago

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    Description

    WiredScore is a VC-backed, PropTech company on a mission to make the world's buildings smarter and better connected. The company assesses and improves digital connectivity and smart technology within offices and homes around the world.

    Founded in 2013, WiredScore is backed by renowned investors like Beringea, Fifth Wall and Bessemer Venture Partners. Today, WiredScore has offices in NYC, London, Paris, Berlin, Toronto and Singapore, with 1,000 clients (including 8 of the 10 largest landlords in the world), and works with over 3,700 buildings.

    Building on their growth across North America and Europe, WiredScore launched in Singapore in March 2022 as part of its global expansion plan. It has since expanded its APAC footprint with its launch in Hong Kong and Thailand. The business has gathered strong momentum in the APAC region across their four APAC markets (Australia, Singapore, Hong Kong, Thailand); having worked with ~50 landlords to certify >150 buildings and 68m+ square feet. Clients include Hines, Swire Properties, Brookfield, Blackstone, Keppel REIT, Frasers, Lendlease, Charter Hall, and GPT Group.

    Wiredscore owns and operates two products; the WiredScore certification program, the first and only rating system for mobile and internet connectivity in buildings which helps landlords assess, improve, benchmark and promote their buildings and SmartScore, the smart building certification which helps landlords understand, improve and communicate the user functionality and technological foundations of their buildings.

    About the role

    WiredScore is looking for a sharp and engaging Client Success Associate to help strengthen the function and provide value for our clients by building and nurturing relationships with landlords, property managers and agents.

    Based in our London office you will be joining our Global Client Success Team, who act as advisors for our clients across the globe and harness WiredScore's unique perspective to ensure the properties we work with are best positioned to serve the needs of today's tenants. If you are driven, creative and interested in being a part of a rapidly evolving proptech industry, we would like to hear from you.

    What you'll do

    Drive and maintain long-term relationships with clients throughout the WiredScore Certification process, using enthusiastic communication to demonstrate the value proposition and ultimately maintain high renewal rates with existing clients

    Identify growth opportunities within your client portfolio

    Design and help implement marketing initiatives by working closely with WiredScore's marketing team to increase value in the product

    Grow awareness of WiredScore and its value proposition among landlords, agencies, industry organisations, and other stakeholders by nurturing relationships with these stakeholders

    Key attributes:

    Ability to think in different/new ways to provide value for clients

    A self-starter/motivated, can operate independently with minimal prompting

    Process driven person, who can take responsibility for delivering high quality outputs on time and can effectively prioritise tasks

    Ability to communicate with a broad scope of clients and stakeholders of various levels, and effectively build and nurture positive relationships

    Be resourceful: driven to find alternative ways to get things done when there isn't necessarily a straight forward plan of action

    Desired skill set:

    Proven experience in effectively addressing challenges and strategically approaching tasks. You should demonstrate initiative in identifying and pursuing opportunities to add value

    Experience in delivering presentations to clients and effectively managing external stakeholder relationships, with a strong emphasis on strategies aimed at client retention and satisfaction

    Demonstrated proficiency in both written and verbal communication, effectively articulating complex ideas clearly and concisely to diverse audiences, both internally within teams and externally with stakeholders

    Proven ability to think creatively, offering innovative and alternative approaches to achieve goals effectively

    Client Success and real estate experience are desirable, but not mandatory. However, a strong interest in real estate and technology is highly valued

    Comfortable working with globally distributed teams and clients, showcasing robust collaboration skills and cultural sensitivity to foster inclusive and effective partnerships

    Proficiency in German and/or French is a bonus as is experience using a CRM

    What we offer:

    25 days holiday plus Bank Holidays and Christmas and New Year office closure

    Flexible hybrid working & 1 Work From Anywhere week per quarter

    Remote working budget to support your home office environment

    Health insurance coverage and income protection

    Automatic enrolment into a 4% matched pension scheme with the opportunity to increase personal contributions

    Enhanced maternity and paternity leave

    Monthly internet stipend of $15

    Annual learning and development budget of $1000

    Strong Corporate Social Responsibility Commitments as a certified B-corp

    Diversity & Inclusion

    WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone on the team.

    We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility please discuss this with us.

    Disabilities are not a barrier to employment at WiredScore.

    #J-18808-Ljbffr
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