- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
- Educated to Masters level or equivalent evidence of successful study at a higher level within a specialist environment of clinical effectiveness/project management
- Management qualification or equivalent experience of leading and developing individuals and teams
- Clinical background / qualification e.g. first level nursing or AHP qualification
- Experience of significant period of time working in the NHS, in at least 3 relevant fields e.g. audit, guidelines, complaints, risk, CQC work, claims.
- Understanding of the NHS Complaints procedure and current national issues.
- Appreciation of the critical issues in the management of complaints
- Experience and/or involvement in the complaint investigation process
- Experience in the management of serious incidents
- Expertise in investigative processes (e.g. Root Cause Analysis RCA - E, PSIRF)
- Experience of working in a large and complex health environment at corporate level (or on trust wide issues)
- Detailed knowledge and understanding of the Care Quality Commission regulations and PSIRF agenda
- Knowledge of quality and safety clinical governance policy framework and related documents
- Detailed demonstrable knowledge and experience of clinical effectiveness e.g. principles and practice of clinical audit methodologies and clinical guideline development/implementation and monitoring
- Awareness of Government policies and strategies in relation to clinical effectiveness
- Ability to negotiate and influence front line and management staff at all levels particularly where proposed approaches to incident management may differ
- Articulate, influential and persuasive
- Ability to work across boundaries and breakdown barriers
- Demonstrable knowledge and experience of critical appraisal skills / the ability to evaluate and critically appraise information
- Ability to plan and organise a varying work load effectively to meet deadlines in the short and long term.
- A flexible approach to work with the ability to react accordingly to changing demands and work priorities
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
- Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
- Ability to prepare and deliver presentations to all levels of an organisation
- Understanding of Confidentiality
- Able to function within a team as team leader or team member
- The ability to encourage, enthuse and lead others
- Experience in training and/or coaching
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
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Divisional Quality and Safety Manager - London, United Kingdom - University College London Hospitals NHS Foundation Trust
Description
Employer University College London Hospitals NHS Foundation Trust Location London Salary £66,718 to £76,271 Per annum inclusive of HCAS Closing date 23 May 2024
This role is a key leadership role working with the Divisional Leadership Team (DLT) and alongside the directorate management teams (DMT) to oversee all elements of clinical governance and risk, safety, patient experience and quality of care. The post-holder will be responsible for working with governance leads and staff across the division to set the quality agenda for Queen Square Division (QSD) and provide assurance and oversight of all matters related to patient safety and experience.
The post holder will play a key role in interfacing with the Specialist Hospitals Board team on items related to quality and safety on behalf of the Division. They will ensure Trust systems and processes for patient safety, risk management, patient experience including complaints, inquests and claims, clinical audit, clinical effectiveness and Care Quality Commission improvement and assurance work streams are embedded in the day-to-day work of QSD.Liaising with a range of internal and external stakeholders, the post holder will be expected to lead on the delivery and communication of a range of extremely sensitive and challenging objectives relating to the management of patient safety and risk. The post holder will play a key role in ensuring the coordination and effective management of divisional governance process, including regular contribution and support of divisional and directorate meetings related to quality. Main duties of the job o Work with directorate management teams (General Managers, Matrons, Clinical Directors, Heads of Service) to develop and maintain efficient, proactive and responsive structures for managing clinical service quality and patient safetyo Support the directorates with the dissemination and collection of learning from incidents, near misses and other events in line with the PSIRF agendao Be an expert point of contact for all staff in the Division for advice and guidance on matters related to quality, safety, risk, audit and other key elements of the PSIRF agendao Support the divisional leadership team in the coordination and analysis of quality and safety data, producing reports as required for divisional performance meetingso Work with colleagues across the Specialist Hospitals Board to ensure a consistent approach to elements of clinical governance, risk management and qualityo Support the directorates and the division to prepare for external inspections from oversight bodies, including the CQC or NHSEo Lead the division's approach to Improving Care Rounds (ICRs) ensuring that all leads are involved in process of peer-review and providing constructive feedbacko Coordinate divisional incidents for presentation and the Trust's Incident Review Group (IRG), ensuring that the learning from incidents across the Trust is presented to the division See Detailed Job Description. About us University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:Create a job alert and receive personalised job recommendations straight to your inbox.
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