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    Service Team Lead - Stockport, Greater Manchester, United Kingdom - Nielseniq

    Nielseniq
    Nielseniq Stockport, Greater Manchester, United Kingdom

    2 weeks ago

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    Description

    At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play.

    As part of an established team, the Customer Success Lead is responsible for ensuring that all reasonable customer expectations are met or exceeded, through high quality data and insight deliverables.


    The Customer Success Lead should:
    Demonstrate exemplary insight delivery in all projects

    You will work as a partner to the in-market Client Solutions team with CGA's world renowned clients, by supporting in proposal writing and creating proactive plans to deliver engaging insights to clients, to help CGA to influence & support successful strategies of some of the world's biggest drinks brands.

    Ensuring all data and insight that goes to clients is high quality, correct and delivered on time
    Lead or oversee all insight and data led projects, particularly more complex & strategic pieces from brief to presentation
    Support in the pitching and proposals with new and existing clients, through shaping insight led briefs and project plans
    Work with the Client Solutions teams in-market to drive Account Development of all clients
    Lead the Americas Client Success team, ensuring they have clear goals and develop skills to achieve long term success
    Strong experience in building insights and narratives from the data that are actionable
    Strong experience using and interpreting data
    Commercial experience in writing proposals would be a great asset
    Interest in On Premise type of sector OR FMCG / CPG
    Stakeholder or Client Management experience
    It's an exciting time for the Americas On Premise Client Success team at NielsenIQ, with a fast-paced growth plan to further develop client relationships in the US, embed products and solutions through effective account management and there is opportunity to develop your career in line with the growth
    Flexible working environment

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

    With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

    Our commitment to Diversity, Equity, and Inclusion

    NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.

    We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

    We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

    Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

    Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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