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    Administration Assistant - Sheffield, United Kingdom - Sheffield Teaching Hospitals NHS Foundation Trust

    Sheffield Teaching Hospitals NHS Foundation Trust
    Sheffield Teaching Hospitals NHS Foundation Trust Sheffield, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for an organised and motivated individual to join our Community Administration Team providing clerical support to the Stroke Pathway Assessment & Rehabilitation Centre, Community Stroke Service and Intermediate Care Beds.

    The suitable candidate will have a professional approach to dealing with enquiries from and working closely with a multidisciplinary team, ensure attention to detail and maintain confidentiality at all times.

    The role will include the administration of the inpatient unit as well as processing and dealing with tasks in both Community Stroke Service and Intermediate Care Beds which is based at Lightwood House.

    We are looking for a candidate who will consistently deliver a patient focused service, providing excellent customer service and build effective relationships along the Stroke Pathway.

    Main duties of the job

    To provide a strictly confidential administrative service to the Stroke Pathway Assessment and Rehabilitation Centre (SPARC), Community Stroke Service (CSS) and Intermediate Care Beds (ICB).

    To be competent in the use of Microsoft Outlook, Teams, Word, Excel and PowerPoint as well as Trust systems including SystmOne and be responsible for ordering supplies using the in-house ordering system (Integra/Web Basket).

    To provide administrative support to the Interface office as part of the SPARC/ICB service as required, accurately inputting data into Excel spreadsheets and SystmOne.

    To maintain spreadsheets and databases as appropriate and present accurate information about the services.

    To cover main reception at SPARC as required - meeting and greeting patients and visitors to SPARC in a friendly and courteous manner and direct all visitors as appropriate.

    To provide an efficient telephone answering service in a professional and helpful manner.

    To ensure correspondence, both paper and electronic, is handled and responded to in a timely and efficient manner.

    To maintain both electronic and manual storage and retrieval of all correspondence and information files.

    To undertake general administration tasks such as photocopying, laminating and printing.

    About us

    You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.

    Job description

    Job responsibilities

    Please view the attached Job Description and Person Specification documents for full details regarding this post.

    When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

    Person Specification

    Qualifications

    Essential

  • Good standard of general education (including English and Maths) to GCSE level or equivalent.
  • NVQ / RSA / OCR level lll Typing or Word Processing (or equivalent qualification), or able to demonstrate the equivalent standard of work experience.

    • Desirable

  • Computer literate to ECDL standard or equivalent

    • Experience

    Essential

  • Previous administrative experience to enable an understanding of the range of work procedures and practices
  • Customer service/ patient care skills
  • Knowledge and understanding of office procedures and protocols.
  • Understanding the need for confidentiality
  • Knowledge and commitment to Equal Opportunities.

    • Desirable

  • To have worked in a multidisciplinary or healthcare setting Knowledge of the NHS

    • Special Skills/Aptitudes

    Essential

  • Ability to be an effective team worker. Motivated and enthusiastic. Committed to ongoing development.
  • Available to provide cover during periods of sickness and holidays
  • Understanding of own behaviour and how this impacts on colleagues, patients, and visitors
  • Excellent communication skills, both spoken and written English, to provide routine and complex information.
  • Excellent attention to detail. Demonstrable customer service skills
  • Filing, including experience of setting up systems.
  • Ability to use a comprehensive range of software packages
  • Able to demonstrate excellent organisational skills, , arranging meetings, keeping diaries and time management
  • Able to work unsupervised and prioritise workload.
  • Able to demonstrate a proven ability to meet deadlines
  • Able to practice high level confidentiality skills
  • Ability to attend work on a regular basis

    • Other Factors

    Essential

  • Team player
  • Understands the role of teamwork in providing a quality service.
  • Flexible and reliable.
  • Self-motivated
  • Self-awareness - know own strengths and limitations and understand own emotions and impact of own behaviour on others in diverse situations.
  • Enthusiastic and interested in the NHS
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