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    Part Time Team Leader - Glasgow, United Kingdom - AXA

    AXA
    AXA Glasgow, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description

    We have an opportunity for a dynamic and experienced Team Leader to join AXA's Commercial Complaints in our Glasgow office.

    Reporting into the Chief Operating Office, you will lead a team of dedicated Complaint Handlers who investigate AXA's Property, Motor and Liability complaints.


    You'll also have opportunities to collaborate across the department, influencing growth, efficiencies and change within Complaints and the Commercial Claims business.


    At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

    You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.

    We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

    Oversee your teams' relationship & awareness with the FOS, FCA and regulatory SLA's

    Identify risks, root cause analysis and implement controls, presenting findings and recommendations to relevant stakeholders

    Provide support as directed by the Head of Complaints including project delivery activities

    Ideally, you will have operational experience as a Complaint Team Leader within a regulated business

    Working knowledge of insurance principles, products, policies and insurance sales regulations would be an advantage

    Experience of enabling a team to thrive through hybrid working

    Able to lead continuous improvement & training within your team

    Effective communicator – report writing, creating and delivering presentations, and engaging business stakeholders

    You'll learn directly from senior leaders, from the best in our business. Every large company today talks about supporting diversity and inclusion.

    For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

    AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.

    Competitive annual salary

    Annual company & performance-based bonus

    Discretionary company & performance-based bonus

    Contributory pension scheme (up to 12% employer contributions)

    Life Assurance (up to 10 x annual salary)

    25 days annual leave plus Bank Holidays

    Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

    AXA employee discounts


    If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.

    -#LI-Hybrid
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