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Brighton

    Customer Service Advisor - Brighton, United Kingdom - Page Personnel Secretarial & Business Support

    Page Personnel  background
    Full time
    Description

    A Customer Service Advisor is required to join a dedicated team in Brighton. The successful candidate will provide exceptional customer service while addressing customer enquiries and issues.

    Client Details

    The employer is a leading provider in the UK, with a sizeable team dedicated to improving patient experience. With a national footprint, the company prides itself on delivering top-quality solutions to its vast clientele.

    Description

    The responsibilties for a Customer Service Advisor are:

    • Responding to customer queries via phone, email, and live chat
    • Providing accurate information about services to customers
    • Resolving customer complaints in a timely and professional manner
    • Collaborating with team members to enhance customer service quality
    • Documenting customer interactions for future reference
    • Maintaining up-to-date knowledge of services and procedures
    • Escalating complex issues to the relevant departments
    • Participating in regular training and development sessions

    Profile

    A successful Customer Service Advisor should have:

    • A strong academic background, preferably in a customer service
    • Excellent written and verbal communication skills
    • Proven ability to handle multiple tasks simultaneously
    • A customer-centric approach to service delivery
    • Proficiency in using customer relationship management (CRM) software
    • A keen eye for detail and a problem-solving mindset

    Job Offer

    • An estimated salary range of £23,000 - £25,300 per annum
    • A supportive and collaborative work environment
    • Opportunities for professional development and growth
    • Generous holiday leave
    • Unique opportunity to contribute to improving customer experience

    We encourage all interested candidates who meet the outlined criteria to apply for this exciting opportunity.


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