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    Technical Customer Service Advisor - Brighton, United Kingdom - Paxton Access Ltd

    Paxton Access Ltd
    Paxton Access Ltd Brighton, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Join Our Customer Support Team at Paxton in Brighton

    At the heart of Paxton, we are innovators, looking for ways to harness new technology to offer improved solutions to our customers. As a global brand with almost 40 years of experience, our team of over 400 employees is spread worldwide. We take pride in fostering a vibrant environment with a strong company culture. Our focus lies on career advancement, training, development, and acknowledging the accomplishments of our employees.

    • Competitive benefits and remuneration packages
    • Social calendar events like wine tastings, cooking classes, yoga sessions, and staff parties
    • Tech, bike, travel, and season ticket loans
    • Private medical insurance and healthcare cash-back plan
    • Discounted fitness memberships up to 75% off
    • 25 days of holiday plus bank holidays, with an option to buy or sell up to 5 days annually
    • Recognized as one of the Best Companies to Work for in the UK

    About the Role

    Join our customer support team in Brighton, where your main responsibility will be to serve as the primary point of contact, offering advice and technical assistance to our customers. Our exceptional product support team consists of experts in troubleshooting with installers, ensuring hands-on familiarity with our products and technology right from the start. Your key tasks will involve providing accurate technical support to customers through various channels, handling sales and returns requests, diagnosing and resolving installation issues promptly, as well as collaborating with other teams at Paxton to trial and test new products and features.

    What We Look For

    We seek individuals passionate about delivering top-notch customer service and eager to delve into a diverse product range. While specific skills and experience are beneficial, we value the right attitude above all else. If you are excited about the position but don't meet every requirement, we still encourage you to apply. We believe in collaboration and are keen to hear your ideas, aiming for people to relish the journey alongside us.


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