Motor Claims Handler - United Kingdom - Sedgwick

Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Motor Claims Handler

Location: Remote or Hybrid with the ability to work from a local office if desired

Salary: Competitive dependent on experience

Term: Full Time, Permanent

• Are you looking for a new challenge and are passionate about delivering excellent customer service?
• Do you have great attention to detail?
• Would you enjoy being part of a busy, supportive team with a caring counts culture?
• Is a flexible work/life balance important to you?
• Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

If you've answered yes, then a role as a motor claims technician could be the opportunity you have been waiting for

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working
• Competitive salary
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme
• Annual leave allowance of 25 days + public holidays
• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

We are recruiting experienced motor claims technician dealing with motor claims including 3rd party and property damage.

This is an exciting opportunity that offers the right candidate flexibility with working location, a brilliant team ethos which upholds their core values and all while offering a fast-paced environment with multiple opportunities to further develop. This role offers great career opportunities and the option to go through role specific qualifications.

Throughout all dealings with the customer and/or their representatives, you will maintain a positive relationship to ensure that the reputations of both Sedgwick and our Insurer client are protected.

Essential Skills and Qualifications:

• Experience dealing with motor claims, including repair & total loss, third party intervention, subrogated recoveries & property damage.
• Experience in handling defendant credit hire claims, with an understanding of the GTA and non GTA processes.
• OR Experience of handling personal injury claims in the OIC & MOJ processes.
• Knowledge of motor caselaw linked to specific areas of experience (i.e. credit hire, PI, liability etc.)
• Knowledge and experience of small claims track motor claims litigation.
• Ability to handle claims from 'cradle to grave'.
• Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business.
• Excellent Customer Service skills.
• Strong organisational skills and the ability to prioritise your workload.
• Ability to work to monthly targets.
• Strong communication skills - both written and verbal.

Preferred (But Not Essential) Skills and Qualifications

• Cert CII or CILA qualified.
• Knowledge of commercial/fleet motor lines of business and claims processes.

About You

• You will be collaborative in your approach to claims but also able to work independently.
• You will judge your success by your outcomes.
• You will be proactive, ensuring that your interactions with policyholder add value.
• Every review of a file should result in it being a step closer to settlement.
• You will embrace challenges and use them to learn and grow.
• You will be self-motivated.

This is a great opportunity for those who are motivated by the desire to deliver excellent customer outcomes and the variety of claims work to contribute to the ongoing success of Sedgwick in the UK.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. )