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    Experience Centre Manager - England, United Kingdom - Exeter City Council

    Exeter City Council
    Exeter City Council England, United Kingdom

    3 weeks ago

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    Description

    Job Type:
    Full Time, Permanent - 37 hours per week About you

    With a proven track record of working towards ambitious KPI targets, you possess a keen understanding of all financial aspects of managing a leisure centre.

    Your experience in liaising with a diverse range of stakeholders, from senior management to the public, speaks volumes of your strong communication and interpersonal skills.

    Ensure the centres operate safely, efficiently, and in accordance with all relevant policies, processes, and procedures.

    Financial Management:
    Prepare the annual budget with the General Manager, manage and monitor said budget, and address any financial discrepancies.

    Planning & Strategy:
    Support the development and execution of centre business plans and KPIs.

    Work closely with the centre team to offer a balanced programme of activities that meet both financial objectives and community needs.


    Staff Management:
    Ensure an effective staffing structure, oversee staff deployment, and conduct performance reviews to ensure consistent high standards.

    Customer Service:
    Address escalated customer comments and complaints professionally, ensuring a pleasant and safe environment for all visitors.

    Continuous Learning:
    Attend relevant training sessions and be available for call-outs when needed.
    The role also involves interaction with other Council officers, councillors, contractors, and members of the public.

    At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

    To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

    We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

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