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    Junior Assistant Customer Service - London, United Kingdom - Bank of China

    Bank of China
    Bank of China London, United Kingdom

    3 weeks ago

    Default job background
    Description

    London Chinatown Branch carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, London Chinatown Branch maintains a competitive edge and promotes the Bank of China's image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complies with the local regulatory requirements. As a Junior Assistant Customer Service, you will be responsible to support the team lead within the open counter team both in generating business and daily operation by providing good customer service and delivering sale of products and services offered by the bank. This is a full time permanent position.

    Key responsibilities

    • To support the team lead in the open counter team both in generating business and daily operation
    • To conduct sales interviews, identifying customer needs and ensure they are offered products and services to suit their requirements
    • Provide excellent service to the customers aiming to deliver good customer outcome
    • Open both individual accounts and companies' accounts
    • To conduct and fulfil KYC compliance requirements
    • Support the review team to contact customers to obtain the relevant information needed
    • To ensure the smooth operation of open counter including telephone calls, incoming emails, incoming letters, banking hall shifts and more
    • To ensuring that all regulatory requirements, including anti-money laundering, internal controls and all Bank and departmental policies and procedures are complied with including business continuity planning etc.

    Requirements

    • Degree educated in Finance, Economics or Accounting
    • Experience within the Financial Services industry and proven track record in similar business stream
    • Relevant professional qualification
    • Good knowledge of Retail Banking procedures
    • Customer Service Experience
    • Good MS Excel skills
    • Team player
    • Excellent English and Mandarin communication skills
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