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Locality Wellbeing Lead
1 week ago
Primary Care Careers Ipswich, United Kingdom**About the Role**: · East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk. We now have a fantastic opportunity for a locality wellbeing lead to join u ...
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Trainee (Cbt) High Intensity Therapist
2 weeks ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomWellbeing Suffolk provide high Intensity interventions to adults with a range of Mental Health Disorders. · The trainee CBT position includes undertaking the PG Diploma in High Intensity CBT at the University of East Anglia. Training takes place over one academic year and involve ...
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Young People's Counsellor
1 week ago
For Children & Young People (4YP) Ipswich, United KingdomOverall objectives to: · - Work directly with individual young people to enhance their physical, emotional, and social health and well-being · - Assist in providing a high-quality counselling service to young people · - Deliver short-term focused therapeutic counselling sessions ...
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Young People's Counsellor
1 week ago
Suffolk Young People's Health Project Ipswich, United KingdomOverall objectives to: · - Work directly with individual young people to enhance their physical, emotional, and social health and well-being · - Assist in providing a high-quality counselling service to young people · - Deliver short-term focused therapeutic counselling sessions ...
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Wellbeing Engagement Worker
2 weeks ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomThe Suffolk Wellbeing Service is part of the national accredited IAPT initiative. The aim of this is to increase mental health access to those living in Suffolk aged 16 and above who are experiencing mild to moderate levels of anxiety and depression. The service works in conjunct ...
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Assistant Psychologist
2 weeks ago
East Suffolk and North Essex NHS Foundation Trust Ipswich, United KingdomWe are looking for an enthusiastic and committed assistant psychologist to join our Staff Support Service here at East Suffolk and North Essex Foundation Trust (ESNEFT). · Our team consists of two clinical psychologists, a senior psychological therapist and a clinical associate p ...
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Feel Good Suffolk Advisor
2 weeks ago
Ipswich Borough Council Ipswich, United Kingdom**Ipswich Borough Council, Ipswich, Suffolk IP1 2DE**: · - **£28,282 - £29,777 per annum (pro rata)**: · - **Full Time**: · - **37 hours per week**: · - **2 Permanent Posts**: · - **1 Fixed Term Post (Full Time) for 2 years**: · - **1 Fixed Term Post (Part Time, 34 hours per week ...
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Healthcare Assistant
3 weeks ago
Cathena Healthcare Ltd Ipswich, United Kingdom**We cannot provide Sponsership for this post** · This role involves working alternate weekends · To work in accordance with a rota that supports meeting the care needs of the home. This will include working alternate weekends, evenings, bank holidays and/or any other shift patte ...
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Professional Assistant
3 weeks ago
University of Suffolk Ipswich, United Kingdom**Permanent, Full time, 37 hours per week** · **Band 3 - £27,181 to £30,487 per annum** · **About the Post** · The School of Allied Health Sciences is seeking to appoint a highly motivated and enthusiastic Professional Assistant to provide professional assistance to the School Le ...
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Children's Wellbeing Practitioner
3 weeks ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomAre you a qualified Children's Wellbeing Practitioner? If so, read on. · The Under 18 Wellbeing Service is part of the national accredited IAPT initiative. The aim of this is to increase mental health access to those living in Suffolk under the age of 18 who are experiencing mild ...
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Senior Psychological Wellbeing Practitioner
2 weeks ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomPlease see attached job description. · NSFT is committed to lifelong learning and continuous professional development (CPD) for its entire staff. There are a variety of definitions of CPD across the professions but it is usually taken to mean learning activities which update exis ...
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Healthcare Assistant
3 weeks ago
Cathena Healthcare Ltd Ipswich, United KingdomThis role involves working alternate weekends · To work in accordance with a rota that supports meeting the care needs of the home. This will include working alternate weekends, evenings, bank holidays and/or any other shift pattern that has been established by the Registered Car ...
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Healthcare Assistant
3 weeks ago
Cathena Healthcare Ltd Ipswich, United KingdomThis role involves working 6 hour shifts 2pm-8pm, including some weekends · To work in accordance with a rota that supports meeting the care needs of the home. This will include working alternate weekends, evenings, bank holidays and/or any other shift pattern that has been estab ...
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Senior Psychological Wellbeing Practitioner
2 weeks ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomThe Wellbeing Service is an IAPT Service, providing primary care assessment, advice and psychological interventions to people in Suffolk aged 16 and above. The service primarily caters for those who would like to access support with mild to moderate mental health difficulties inc ...
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Health & Wellbeing Coach - Suffolk
2 weeks ago
Acacium Group Ipswich, United Kingdom**Health & Wellbeing Coach** · **Xyla Health & Wellbeing (part of Acacium Group)** · **Location: Field based with frequent travel across Suffolk** · **Employment Type: Permanent, 0 hour contract** · **Hourly rates**:**£14.46 (delivering 1:1 sessions) - £19.83 per hour (delivering ...
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Assistant Head of Year
2 weeks ago
Teacheroo Ipswich, United KingdomJob Introduction · An opportunity exists to join an excellent pastoral team who are committed to the wellbeing of students at Northgate and ensuring that behaviour, safety and attendance targets are met. · The post is for 37 hours a week 41 weeks a year. The hours are worked duri ...
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Assistant Director
2 weeks ago
Ipswich Borough Council Ipswich, United Kingdom**Ipswich Borough Council, Ipswich IP1 2DE**: · - **£80,000 - £84,000 per annum**: · - **37 hours per week**: · - **Permanent**: · - **Reference: 0159**: · - **Required as soon as possible.** · Ipswich is a town with a rich heritage and an exciting future. As a regional centre, w ...
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Residential Security Officer
3 weeks ago
OCS Group Ipswich, United Kingdom**About The Role**: · Working as part of a team, you'll provide assistance and support to residents at a National Probation Service Approved Premises (AP) including security, welfare and monitoring services. You'll maintain an active presence throughout your shift, ensuring that ...
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Primary Mental Health Worker
3 weeks ago
Norfolk and Suffolk NHS Foundation Trust Ipswich, United KingdomPrimary Mental Health Worker (PMHW) · Passionate about the mental health and wellbeing of children and young people? Want to work as part of our dynamic community Early Intervention CAMHS service within a friendly, supportive, and creative multi-disciplinary team? Dedicated to pr ...
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Outreach & Engagement Officer
2 weeks ago
The Jockey Club Suffolk, United Kingdom**Best People**:Outreach & Engagement Officer (thoroughbred stud & breeding sector) · **Based in**:National (home-based) · **Hours**:Full time 35 hours per week · **Contract**:Three year fixed term · Racing Welfare is recruiting for a new position and is looking for someone who c ...
Care and Wellbeing Manager - Ipswich, Suffolk, United Kingdom - Pure Resourcing Limited
Description
Monday-Friday 9am-5:30pm (Fridays 5pm)£We're looking for a Case Manager to join our Client Relations team on a permanent basis. This varied role is critical in supporting our Service Excellence objectives by using a variety of dispute resolution skills and risk management techniques to ultimately ensure positive customer outcomes are achieved.
You'll work as part of a tight-knit team to respond and resolve complex and/or regulatory complaints relating to multiple products.
Case Managers are also responsible for investigating internally identified (and potential) errors that pose a financial or reputational risk for the company, whilst remaining accountable for customer and advisor care.
Handling complaint and price comparison cases to agreed standards and in compliance with the Code of Conduct at all times.
Developing formal and informal networks throughout the company to facilitate information gathering.Providing expert advice when resolving complaints
Proactively contacting investors and managing cases, setting expectations, and delivering excellent customer service throughout
Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards
Identifying ways to improve customer service and complaint handling, sharing specialist knowledge, and transferring skills as appropriate within the business with a view to educating and enabling colleagues to identify and pre-empt potential complaints.
Experience of writing customer complaint response lettersAbility to prioritise and remain agile with conflicting work demands.
Strong knowledge of HMRC pension rules and SIPP / SSAS / ISA / Wrap platforms
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