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- Providing IT support via our phone and ticket systems, logging detailed and concise information
- Monitoring, fault tracking and problem management
- Assisting the broader IT teams with preparation of hardware/software
- Writing and updating technical documentation
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- Working a shift pattern between the hours of 7am and 9pm. Which includes weekend work 1 in 4 weeks
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- Team focused and able to communicate effectively with colleagues to offer support and advice
- Friendly and approachable personality
- Problem solving mindset and able to think logically and calmly under pressure
- Able to manage and prioritise a busy workload
- Experience in a Customer facing role beneficial
- Understanding of Retail/Warehouse Environment beneficial
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IT Service Desk Analyst - Shirebrook, United Kingdom - Frasers Group
Description
Company Description
At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. There is a wealth of opportunity for training as well as on the job learning.
Job Description
We are currently looking for IT Service Desk Analysts to join our Shirebrook IT Academy. If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications to grow your career as it is an entry-level role.
The role is based on-site 5 days a week at our Shirebrook HQ,
This team follow a shift pattern within the hours of 7am and 9pm, including weekend work on a 1 in 4 weeks basis. Shift options include 9-hour days with a 1-hour lunch break or 8.5-hour days with a 30-minute lunch break.
Qualifications
All technical training will be provided via our IT Training Academy in your onbaording
