- Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.
- Triage, diagnose and troubleshoot issues, guiding clients through solutions or escalating to the appropriate team when necessary
- Manage customer liaison, pro-active feedback and customer queries from ticket creation to resolution
- Log calls in the Service Desk call logging system
- Flag common issues for problem investigation and resolution and linking recurring Incidents to open problems
- Daily/weekly monitoring checks on customer systems
- Excellent communication skills, both verbal and written, with a customer-centric approach
- Some technical knowledge in the following areas :- MS O/S, MS Office Suite, application support
- Strong problem-solving skills and ability to think critically under pressure
- Organizational skills
- Time management
- Exposure to ITIL practices
- Ability to work independently and as part of a team in a fast-paced environment
- Customer focused
- Good problem-solving skills
- Previous experience in a technical support role, preferably in a software company.
- Knowledge of MS SQL an advantage
- Salary: £negotiable, depending on skills and experience
- 33 days annual leave (includes 8 Bank Holidays)
- Private medical with BUPA
- 6% Contributory Pension Scheme
- Hybrid working
- Excellent working environment
-
Service Desk Analyst
1 week ago
Tunstall Healthcare (UK) Ltd Goole, United Kingdom Full timeWe are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service l ...
-
Service Desk Analyst
1 week ago
Quantica Technology Leeds, United Kingdom1st / 2nd Line Service Desk Analyst / Helpdesk Analyst - Leeds, West Yorkshire - to £27,000, hybrid plus great benefits. · Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst / Support to support internal and external clients on ...
-
Service Desk Analyst
1 day ago
Circle Recruitment Leeds, United Kingdom**Service Desk Analyst - Up to £25,000 - Leeds** · **Active Directory - Service Desk - Help Desk - Office 365 - M365 - Windows - Servers - IT - Networking - Azure - Cloud - IT Technician - Analyst** · My client operating within an MSP environment is looking for a Service Desk Ana ...
-
Service Desk Analyst
1 day ago
Zoon Link Limited Sheffield, United KingdomA leading provider of IT Services is looking for a First Line Analyst to join its busy Financial Sector Service Desk in Sheffield. This is an ongoing contract initially offered at 3 months. · In this role, you will be the first point of contact to offer customers a quick resoluti ...
-
Service Desk Analyst
5 days ago
TBA Group Doncaster, United KingdomJob Description · Service Desk Analyst · TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analys ...
-
Service Desk Analyst
1 day ago
Searchability (UK) Ltd Leeds, United Kingdom Full timeService Desk Analyst · Are you looking for a company with great products, clear progression and technical upskilling opportunities? Look no further · Salary; Up to £28,000 · Location; Leeds · Benefits; personal training and development plan, Healthcare, Discounted products, Soci ...
-
Service Desk Analyst
5 days ago
TBA Group Doncaster, South Yorkshire, United KingdomService Desk AnalystTBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basi ...
-
Service Desk Analyst
1 week ago
Saint-Gobain UK & Ireland Huddersfield, United Kingdom**The Role** · This role comes with comprehensive on the job training for those without experience. You do however need to have reasonable IT experience with the everyday Microsoft packages and good keyboard / typing skills. On the job training will typically take between3 to 4 w ...
-
IT Service Desk Analyst
4 days ago
FashionJobs Leeds, United KingdomAccurately identify and analyse service requests and incidents related to the use of IT services · - Help customers to resolve incidents and immediately complete requests wherepossible · - Ensure requests and incidents are passed to the relevant second and third line teams, where ...
-
Estio Training Leeds, United Kingdom**Level 3 Information Communication Technician** · **Weekly Hours Worked **37.5 · **About the company**: · At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nati ...
-
Service Desk Analyst- IT
1 week ago
Avocet Strategic Resourcing South Yorkshire, United KingdomMy client is the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Pl ...
-
Technical Support Advisor
3 days ago
Air Partner Plc Doncaster, United KingdomAre you a dynamic, robust, customer focused, administrator, who ideally has a technical services support background? Or maybe you have completed an IT Service Desk Analyst or relevant apprenticeship and you are looking for your first technical support position? Are you looking to ...
-
Service Desk Analyst
2 days ago
Fresh Perspective Resourcing Worksop, United Kingdom Permanent, Full timeAre you an experienced Service Desk Analyst looking for your next challenge? · Do you have a knack for swiftly resolving IT challenges and delivering top-notch support? · Armed with a passion for troubleshooting & a commitment to providing seamless user experiences? · Then do we ...
-
Service Desk Analyst
2 weeks ago
Concept Resourcing York, United Kingdom Permanent, Full timeJob Title: Service Desk Analyst - First Line Support · Location: York · Salary: £26,000 · Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and provid ...
-
Service Desk Analyst
4 days ago
AEJ Consulting Ltd Leeds, United KingdomAs a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customer ...
-
Service Desk Analyst
7 hours ago
Kinetech Sheffield, United Kingdom1st Line Support Analyst - £ £ Bonus + Benefits · Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. · Vibrant Media Culture and an attractive ...
-
Service Desk Analyst
1 week ago
Tunstall Healthcare Ltd Goole, East Yorkshire, United KingdomWe are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service ...
-
IT Service Desk Analyst
6 days ago
Frasers Group Shirebrook, United KingdomAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers th ...
-
IT Service Desk Analyst
5 days ago
Frasers Group Shirebrook, United KingdomJob Description · At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience fo ...
-
Service Desk Analyst
6 days ago
Tunstall Healthcare Goole, United KingdomWe are currently recruiting a Service Desk Analystto join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service le ...
Service Desk Analyst - Doncaster, United Kingdom - TBA Group
Description
Service Desk Analyst
TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster.
As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.
Please note; although we offer hybrid / flexible working - you will be required to come to the office at least 3 days per fortnight, so someone within commuting distance to Doncaster is required. This role provides cover over an extended day; the working hours will be 05:30 – 14:00 and 08:30 – 17:00 in weekly rotation.
Key Responsibilities of a Service Desk Analyst;
Required Key skills and Experience
Desirable
What we offer
So, if this sounds exciting - why not come and join us as a Service Desk Analyst.
Service Desk Analyst professionals in Doncaster
-
Oluwapelumi Tubi
Business Analyst
-
Ryan Siow
I prefer to be a more hands on learner, in which I am a believer in specialisation which if someone ...