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    Customer Service Advisor - United Kingdom - Sterling Recruitment Services

    Sterling Recruitment Services
    Sterling Recruitment Services United Kingdom

    3 weeks ago

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    Description

    Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees.

    As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in outbound calling, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.

    Typical duties and responsibilities

    • Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company
    • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Engage in active listening with callers, confirming or clarifying information and diffusing challenging clients, as needed.
    • Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
    • Utilise software, databases, scripts, and tools appropriately.
    • Take part in training and other learning opportunities to expand knowledge of the company and position.
    • Adhere to all company policies and procedures.

    Outbound Sales Required Skills

    • Proven experience in outbound sales, with a track record of consistently meeting or exceeding targets.
    • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with prospects.
    • Good negotiation and persuasion skills, with the ability to handle objections and close signups.
    • Proficient in using CRM software and other sales tools to manage workloads and follow up calls.
    • Highly motivated and target-driven, with a proactive and competitive mindset.
    • Ability to work independently and as part of a team, collaborating and coordinating efforts with other Customer service representatives, marketing, and support teams.
    • Excellent time management and organizational skills, with the ability to prioritize tasks and manage a high volume of workload.
    • Self-disciplined and resilient, able to handle rejection and maintain a positive attitude.
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